Customer Service / Admin Support

I am currently in the Philippines and may do an in person interview.

SO THAT I KNOW YOU READ THIS PLEASE WRITE “CEBU” AT THE TOP WHEN WRITING A COVER LETTER TO ME!

This person will need to be a quick learner and be able to manage and train future employees. Your number 1 responsibility will be to learn how to use our software limo anywhere. You will take reservations by phone and input reservations from email and WhatsApp messages. You will learn how to send reservations to affiliates and to add affiliates to our system. You will add new drivers and cars to our system. Shifts will vary and you can work your way up to better shifts and more hours.. My plan is to add additional employees but that will happen in phases. I would additionally like to set up a call center in Cebu IT Park Philippines and offer services to other Limousine operators. So there are many advancement opportunities for you. I am looking for someone responsible and who is looking for long term work. The more you invest in the company the more the company will invest in you.

Call Center Representative job description:

A Call Center Representative takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services their company offers.

Call Center Representative responsibilities include:
Managing of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
You will also have a secondary assignment that you will work on when there are no calls from clients to attend to.

Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Frequently asked questions

What does a Call Center Representative do?

A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.

What are the duties and responsibilities of a Call Center Representative?

A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

What makes a good Call Center Representative?

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers’ needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their customers need.

Who does a Call Center Representative work with?

Call Center Representatives work directly with customers on various issues and questions. In addition, Call Center Representatives also may have to work with Department Managers to ensure customer satisfaction and resolve all problems.