Customer Service& Adming VA UPDATED!!

Be sure to read the entire description and follow the instructions below.

Job Description:
We are seeking a dedicated and organized individual to join our team as a Customer Service & Admin VA. In this role, you will be responsible for managing customer service inquiries, overseeing past due invoices, and providing administrative support to ensure the smooth operation of our business. This position also involves assisting the company owner with calendar management, guest report generation, sending emails, and email organization and . The ideal candidate will have a strong background in customer service, excellent communication skills, and experience in project management.

Key Responsibilities:
Manage and respond to customer emails promptly and professionally.
Consistent and follow up with prospective clients.
Run past due payment reports and follow up with clients on outstanding balances.
Schedule appointments, events, and manage Google Calendar for the company owner.
Attend weekly zoom team meetings, provide agenda, and document follow-up steps.
Assist in managing the company owner’s emails and preparing reports.
Ensure confidentiality in handling client information and company data.
Maintain a secure and consistent WiFi connection to ensure seamless work processes.

Minimum Skills Required:
1-2 years of experience in customer service or a related field.
Strong communication skills, both written and verbal.
Proficiency in project management tools such as Asana.
Fluency in English with clear and articulate speech.
Availability during office hours Eastern Standard Time.
Skilled in managing emails and Google Calendar.
Commitment to long-term work, punctuality, and meeting tight deadlines.
Understanding of the importance of confidentiality and data security.

Preferred Qualifications:
Experience in billing management and customer follow-up.
Proven ability to handle complex customer inquiries and resolve issues effectively.
Familiarity with Keap CRM systems and best practices.

We are looking for a proactive, committed individual who is ready to take on new challenges. If you have a passion for delivering outstanding customer service and can thrive in a fast-paced environment, we encourage you to read along.

To apply, please provide responses to the following:

1. Share your availability during the weekday hours in EST.
2. Are you available for an interview Wednesday between 7-12pm EST?
3. Are you available for a follow up interview Thursday between 7-12pm EST?
4. Please submit a short video introducing yourself, share about your professional experience, and why we should consider you for this position?
5. Submit your resume, be sure the links work.
6. How many other companies do you currently support?