Customer Service Administrator

COMPANY OVERVIEW

We believe in Excellence, Integrity, Agility, Rigor and Fearlessness. To consistently deliver on our promise of “Better care. Better life”, these five core values form the bedrock of our identity, culture and success. They give us a common purpose and we all collectively understand them, work towards them and live by them every day.

2San is a leading global distributor designing and delivering an expanding range of products and solutions that fit into three core categories: Clean, Protect and Test.

We’ve grown rapidly into an industry ‘disruptor’ in our own right by championing innovative products and solutions that seek to deliver better care, better life. We advocate for the movement that empowers people to own their own health and make informed decisions about it.

As a partner of choice, 2San’s client-base has spans government institutions worldwide, at central and region/state levels, the private healthcare sector, and some of the largest private sector corporations on the global stage: McDonald’s, Costco, Amazon, Walmart, Rolls Royce and the Woolworths Group, to name but a few.

We have ambitious plans for our future and as a valued member of our team we look to you to share in, and embody, our vision – to make our journey your journey. We’re invested in you, and dedicated to fostering a vibrant culture that develops your skills, nurtures your potential, and stimulates your professional growth for a lasting career with us.

This job profile will not remain static as you will be empowered to map out your own trajectory and showcase your abilities to ensure you reach potential and thrive.

ROLE OVERVIEW

This role consists of several key responsibilities related to responding to and speaking with Customers. The role’s core function is to serve as a starting point for customers with inbound inquiries about 2San Products, Services, and Sectors. This role will also be responsible to support the Head of Sales in an administrative capacity. While specific responsibilities are defined below, the flexibility and agility of the person in this role will greatly increase their success in the role and within 2San.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

Answer and triage inbound Phone calls, emails, and chat messages
Coordinate and execute Outbound phone campaigns.
Manage key Excel database files extracting data and generating reports
Administrative Support for Head of Sales including email management, task management, calendar management as needed

KEY SKILLS & EXPERIENCE

In depth knowledge of Excel and other Microsoft Programs
Experience answering inbound calls
Outbound call campaign experience
Experience as a supporting role for Executives
Ability to self-manage and be self-taught

PERSON SPECIFICATION

Technical Expertise

A minimum of 2 years recent experience in a similar role, preferably within a start-up or scale up environment.
AND

Able to maintain a high level of integrity and discretion in handling confidential information.
Significant executive support experience
Proficient in the use of the MS Office suite
Experience within a fast-paced and high energy environment
An aptitude for executing business improvement initiatives.
Experience of troubleshooting problems and providing recommendations.
Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
Excellent judgment is essential.
Ability to switch gears at a moment’s notice.
You’re an expert juggler; managing and juggling multiple projects simultaneously
Experience in a global business environment
Experience in a start-up environment.

Special Aptitudes

High-impact communication skills with the ability to influence
Ability to nurture collaborative relations
Relentless focus on stakeholder needs and service excellence
Ability to work under pressure with a positive “can do” attitude.
Superb time management, analytical, decision-making, and problem-solving skills.
Proactive and agile work ethic

Circumstances & Compensation

Fluent in English (C2 or above)
Must be eligible to work in US time zone
Location: Remote, work from home
Compensation: 30,000 PHP per month

Technology Setup

In addition to the above, you must also have the appropriate technology system & software in place as below:

Internet not lower than 10 MBPS
Laptop or PC with at least Intel Core i3 processor and 4GB RAM (or equivalent)
Microsoft Office Suite & Adobe Creative Suite
Noise cancellation headset & a webcam

Next Steps:

Your application will be reviewed by the hiring manager and if it is suitable for the position, we will reach out to arrange an initial interview.