Customer service advisor

We are a thriving online furniture retailer with a strong presence on various online marketplaces. We take pride in offering a wide range of high-quality furniture to our customers, and we are dedicated to delivering exceptional service to ensure their satisfaction. We have a friendly, close-knit team and are now looking for a Customer Service Advisor to join our ranks and help us maintain our excellent reputation for customer service.
As a Customer Service Advisor at Omrax, you will play a pivotal role in ensuring our customers have a positive shopping experience. You will be responsible for responding to customer inquiries, resolving issues, and providing outstanding service through various online platforms, including eDesk and Zendesk. This role requires a combination of excellent customer service skills and the ability to efficiently prioritize and manage your workload.
Key Responsibilities:
Customer Support: Respond promptly and professionally to customer inquiries, including questions about products, orders, returns, and warranties.
Issue Resolution: Efficiently resolve customer issues and concerns, such as delivery delays, damaged items, or returns, while maintaining a high level of customer satisfaction.
Platform Management: Utilize eDesk and Zendesk to manage customer service inquiries, ensuring that all communication is tracked and resolved in a timely manner.
Product Knowledge: Develop a deep understanding of our product catalog to provide accurate and helpful information to customers.
Order Processing: Assist customers with placing orders, tracking shipments, and ensuring a smooth purchasing process.
Feedback Collection: Actively collect and document customer feedback to help identify areas for improvement and to highlight positive experiences.
Team Collaboration: Work collaboratively with other team members to ensure a seamless customer experience and provide support when needed.
Workload Prioritization: Effectively manage and prioritize incoming customer service requests to ensure that urgent matters are addressed promptly.
Qualifications:
Previous experience in a customer service role, preferably in an e-commerce or online retail environment.
Strong written and verbal communication skills, with an emphasis on professionalism and friendliness.
Proficiency in using customer service platforms such as eDesk and Zendesk.
Excellent problem-solving abilities and attention to detail.
Ability to work effectively in a small, close-knit team and collaborate with colleagues.
Strong organizational skills and the ability to prioritize workload to meet customer needs.
A passion for providing exceptional customer service and a dedication to customer satisfaction.
Please submit your resume and cover letter detailing your relevant experience to apply for this position.