We are looking for a hardworking Customer Service Specialist. This is a full-time, entry-level position with great potential for advancement to the right employee(s).
The time slot(s) available:
1) Monday – Friday, 8am – 5pm US EST. (2 Positions available)
2) Monday – Friday, 11am – 8pm US EST. (2 Positions available)
Responsibilities include:
-Be comfortable around unfamiliar software and able to quickly learn basics of proprietary CMS
-Receive and answer calls from the client or client service units in relation to client requests or questions in a friendly, professional manner. Ensure their problems are resolved or escalate to the appropriate department. Conduct follow-up tasks.
-Be able to speak to customers about technical issues in a non-technical manner.
-Monitor, distribute, and document incoming calls, outgoing emails, quality assurance calls and customer reports in NetSuite.
-Comprehend and apply basic troubleshooting techniques – reboot hardware, check power cabling and volume controls, etc.
-Utilize computer equipment, software and diagnostic tools to perform a range of computer operations assignments.
Qualifications:
-2+ years of related experience with computers and providing customer service in a call center environment.
-Experience in Account Management including records maintenance and direct client contact. Previous CRM and ERP experience preferred.
-Outstanding written and verbal communication skills.
-Experience using Google Suite and other basic computer related skills.
-An understanding of media hardware functionality – music players, video players, TVs and sound systems.
-Ability to effectively prioritize and execute tasks.
-Ability to work under pressure with interruptions and challenging deadlines.
-Analytical and problem-solving abilities.
-Team-oriented, collaborative and have a positive attitude.
It is important that you write ‘Customer Service’ in the email subject line. If you miss this part, we will not read your email and you will be disqualified immediately.
To apply, please send an email to with your RESUME along with answers to these questions:
– Which timeslot or slots are you applying for (review the beginning of the ad for questions about this)?
– What is your job experience? Why are you the best person for this position?
– What is your experience level with Customer Service?
APPLY FOR THIS JOB:
Company: Sure Home Stays
Name: Kristin H.
Email: