Customer service Agent

At NAZEOM, our culture is built on the values of commitment to growth and empowerment, work-life balance, curiosity and continuous learning, integrity, and customer-centricity. We celebrate individuality, encourage innovation, and foster a collaborative environment where every team member’s voice is heard and valued. We believe in empowering our employees to take ownership, embrace challenges, and contribute to our collective success.
Join our team and become part of an organization that embraces a culture of growth, work-life balance, curiosity, integrity, and customer centricity.

Job Description:
We are seeking a highly organized and customer-Centric individual to join our team as a Customer Service Agent. Customer centricity is a core value, and as a customer service Agent, you will be responsible for providing exceptional service to our valued customers, ensuring effective communication, and maintaining a streamlined process. If you are detail-oriented, self-motivated, and possess excellent communication skills, we would love to have you join our team.
Responsibilities:
• Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
• Provide accurate information and resolve customer issues or concerns in a courteous and efficient manner.
• Collaborate with internal teams to ensure prompt and effective resolution of customer inquiries or escalations.
• Develop and maintain a comprehensive understanding of our products or services to assist customers with inquiries, requests, or troubleshooting.
• Establish and follow customer service procedures to ensure consistency and efficiency in handling customer interactions.
• Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions.
• Assist in developing and documenting customer service processes to enhance efficiency and streamline operations.
• Communicate and coordinate effectively with team members and other departments to resolve customer issues and meet customer expectations.
• Identify opportunities for process improvement and provide recommendations to enhance the customer service experience.
• Stay up-to-date with product knowledge, industry trends, and company updates to better serve customers.
Qualifications:
• High school diploma or equivalent; some college education is a plus.
• Proven experience in customer service or a related field, with a focus on maintaining organized processes.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a high degree of accuracy in data entry and record-keeping.
• Ability to take initial guidance and translate it into an efficient and effective customer service process.
• Customer-friendly attitude with excellent problem-solving and decision-making abilities.
• Proficiency in using email communication tools and basic computer applications.
• Ability to work well in a team environment and collaborate effectively with colleagues and stakeholders.
• Additional proficiency in French is a plus but not mandatory.