Customer Service Agent

Customer Service Representative (WORK FROM HOME)

Overview:

Are you a proactive problem-solver with exceptional communication skills?

Craftamo, a renowned Arts & Crafts brand, is searching for a dedicated individual to join our team as a Customer Support Representative. In this position, you will play a vital role in addressing customer queries, coordinating influencer collaborations, and assisting in the management of exciting art projects. If you possess organizational skills, creativity, and excel in a dynamic environment, we encourage you to apply!

As a Customer Support Representative, you will play a crucial role in providing assistance to our customers, resolving inquiries and concerns, and ensuring overall satisfaction.

Your responsibilities will include responding to customer inquiries via phone, email, and chat, providing product information and troubleshooting assistance, processing orders and returns, and maintaining accurate customer records.

Additionally, you will collaborate closely with other team members to address customer issues and contribute to ongoing process improvements. This role requires strong communication skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced environment.

Qualities We Are Looking For:

– Proactive Problem-Solver: You approach challenges with a can-do attitude and find innovative solutions.
– Excellent Communicator: You possess strong written and verbal English communication skills and can effectively convey information to diverse audiences.
– Organized and Detail-Oriented: You are highly organized, detail-oriented, and can manage multiple tasks with ease.
– Creative Thinker: You have a creative mindset and enjoy brainstorming ideas for product development and marketing initiatives based on feedback received from our customers.
– Team Player: You thrive in a collaborative environment and enjoy working closely with cross-functional teams.
– Adaptable: You can adapt to changing priorities and thrive in a fast-paced, dynamic work environment.
– Customer-Focused: You are dedicated to providing exceptional service and exceeding customer expectations.??Key Responsibilities:

Responsibilities:

1. Customer Support: Provide friendly, efficient, and timely assistance to customers through various channels, including phone, email, and chat.
2. Problem Resolution: Effectively identify, troubleshoot, and resolve customer inquiries and issues, maintaining a high level of first-contact resolution.
3. Product Knowledge: Develop a deep understanding of our products/services to provide accurate information, make product recommendations, and address customer questions.
4. Order Management: Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
5. Complaint Handling: Handle customer complaints with professionalism, empathy, and a problem-solving approach to ensure customer retention.
6. Data Entry: Accurately record and maintain customer information and interactions in our CRM system.
7. Feedback Collection: Proactively gather and document customer feedback to help improve our products and services.
8. Team Collaboration: Collaborate with other team members and departments to escalate and resolve complex issues or provide additional support as needed.
9. Maintain Knowledge: Stay up-to-date with company policies, procedures, and industry trends to provide informed assistance.

Objective:

Your main objective is to ensure efficient coordination, communication and successful completion of customer support tasks and inquiries.

Benefits:

As a valued member of the Craftamo team, you will enjoy a supportive work environment, opportunities for professional growth, and competitive compensation.

If you’re a proactive, organized individual with excellent communication skills and a passion for creativity, we invite you to apply for this exciting opportunity with Craftamo. Join us in bringing our vision to life and making a positive impact in the arts and crafts community!

Warm regards,
Craftamo??

P.S. Start your application with: I love Boracay.