Customer Service Agent (B2B) (US Business Hours)

Please read the job post carefully.

We are looking to hire one full-time Customer Service Agent (B2B). This position involves both inbound and outbound calls. The Customer Service Agent will be responsible for contacting customers on a frequent basis to ensure that their current needs are met, and to up-sell other products the customer may require. Will also involve some lead generation and validation through web sources.

This is a home-based position so it is imperative that all candidates have a quiet room to work in, a personal computer, stable high-speed internet access (20 Mbps download AND upload speed or higher), and a noise-cancelling headset.

Responsibilities

• Conduct outbound calls to customers for re-orders and to up-sell other products; reach out to customers for verification purposes on orders placed
• Receive inbound calls from customers pertaining to new orders, product knowledge information, and order inquiries
• Process orders and track shipments
• Maintain customer database using the company’s CRM. Keep notes of each call, and ensure that any documentation received from the customer or on the customer’s behalf is uploaded securely
• Maintain privacy and discretion at all times. Due to the nature of the products, it is important that all company and customer related information is kept secure
• Pre-qualify leads for sales team to contact
• Any other tasks as required by management

Qualifications

• University or college degree is required, health-related education background or work experience is an asset
• Minimum of 3 – 5 years of experience as a Customer Service Agent is required
• Must have excellent communication skills in English (oral, written, and comprehension)
• Must be well-versed with computers and computer programs (such as Microsoft Office applications), internet proficiency. You do not need to be an expert, but you will be using your computer every day
• Professional, organized, with excellent phone etiquette is required
• Ability to remain discrete and private regarding all work matters
• Must be motivated and have excellent time management skills
• Passion for customer service and attention to detail
• Demonstrate customer service, professionalism and interpersonal skills

Compensation

25,000 PHP per month, paid on a bi-weekly basis. We offer benefits including 4% vacation pay, sick leave, rice allowance, internet reimbursement and 100% personal health insurance coverage after probationary period of 6 months. Agents qualify for quarterly and annual bonuses when targets are reached.

Business Hours

Business hours are from Monday through Friday, between the hours of 9 AM and 6 PM Eastern Standard Time EST. 45 hours per week, with 30-minute paid break.

To Apply

If you are interested in applying, please send us your current CV and a 20-second minimum voice recording as a Dropbox or Google Drive shared link. Please ensure that the link works prior to sending it as this speeds up the application process.