Company Overview:
Break The Limits is a coaching academy that exists to change the world of how financial advisory is done in Singapore, and we are currently seeking a motivated and growth-driven individual to join our Customer Service team to support this vision.
We are an organisation that values our people, and we make sure that your ideas, thoughts and feelings are seen and heard.
Who we are looking for:
This is a highly relational role and we value someone who is able to connect well with our clients and the team. You must be growth oriented, eager and fast to learn and highly adaptable to the changing needs of the organisation. We highly value someone who has critical thinking skills, is self-initiated and doesn’t just wait for instructions for things to be done. This role will constantly challenge you to break your own limits and get out of your comfort zone and grow as an individual.
Position: Customer Service/Admin Executive
Location: Remote Position [Singapore Time-Zone]
Job Type: Full-time
Responsibilities:
Handling up to 30 clients at a time
Respond promptly and professionally to client’s inquiries via whatsapp/telegram/email
Assist with onboarding for new clients via zoom
Resolve client’s issues, complaints, and concerns in a timely and efficient manner
Attention to detail
Good organisational skills
Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction
Study client modules to be able to direct clients to relevant videos when needed
Assist with recording and taking notes during coaching session and uploading on various channels
Utilise feedback to enhance personal and team performance
Identify opportunities for process improvement and contribute to the development of best practices
Keep clients accountable on their homework/challenges
Weekly check-in with clients
Communicating with the management and team of client’s progress
Handle client payments
Assist with ad-hoc work given by the Director, Head of Marketing and Client Success
Other administrative work
Requirements:
Monday – Friday (10am-7pm SG Timezone)
Previous customer service experience is a plus, but not required
High school diploma or equivalent; college degree is a bonus
2 months probation before confirmation
Salary: up to USD $650 – $700
Expected start date: ASAP
APPLY FOR THIS JOB:
Company: Unlimited Video Editing
Name: Hosanna Grace
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