Customer Service and Administration Manager

Job Title: Customer Service and Administration Manager
Location: Online
Full Time: 9 A.M. – 5 P.M. CST

About Us:
Select Fitness USA is an e-commerce fitness company headquartered in Chicago IL, with a niche in gym equipment, fitting, and buildouts. Our products and services cater to a diverse range of customers including home gym enthusiasts, boutique fitness studios, and commercial establishments. Our brand ethos is rooted in top-notch quality and unparalleled customer satisfaction.

Job Overview:
This is a pivotal role where the candidate will not only provide and process orders and quotes, but handle customer success tasks. Initially focused on client support and administration, this position will evolve into a sales-centric role, offering the right candidate a comprehensive understanding of our products and clientele.

Responsibilities:
Manage customer service emails, calls, and chats.
Send out quotes and process orders for online and manually quote purchases.
Address client inquiries, provide product recommendations, and generate custom quotes.
Oversee order management, from processing to delivery.
Coordinate third-party installations and assembly services.
Administer company’s communication platforms, including email, chat, and phone.
Engage with team members to ensure consistent and superior customer experience.
Meet and surpass sales objectives set by the management.
Transition to a more sales-focused role with an emphasis on product expertise.
Undertake miscellaneous tasks as required.

Qualifications:
Fluent English speaking and writing proficiency
Client Success/Customer service experience.
Access to reliable internet for online connection
Strong multi-tasking skills in a high-paced environment.
High school diploma or equivalent; tertiary education or certifications preferred.
Willing and able to work 9-5 CST for american clients

Advantageous Skills:
Prior experience with a US-based company or serving US clientele.
Experience with an online Shopify store.
Interest or experience in fitness and gym equipment

Benefits:
Competitive salary with bonus prospects.
Dedicated onboarding and training by the Founder.
Opportunities for career progression within the e-commerce and fitness sectors.
Comprehensive knowledge in digital marketing, e-commerce, and product expertise.
Paid leave, including vacation, personal days, and public holidays.

Application Process:
1. Prospective candidates should forward their resume and cover letter, highlighting relevant experience. Use the subject line “Fitness equipment customer service and sales”
2. Please provide at least 2-3 references with contact info from past employers.
3. If possible, provide a video or voice recording of yourself explaining why you are a good fit for a role like this one.

Select Fitness USA is proud to be an equal opportunity employer, endorsing diversity and fostering an inclusive work space.