Customer Service and General Virtual Assistant

We are seeking a dynamic and detail-oriented individual to join our team as a Customer Service and General Virtual Assistant. The ideal candidate will possess excellent written and verbal communication skills to respond effectively to customer inquiries through live chats and phone calls. The role requires proficiency in managing shipping processes, order tracking, and addressing logistical challenges to enhance overall operational efficiency.

RESPONSIBILITIES:
1. Customer Communication:
• Respond to customer live chats with high professionalism and accuracy.
• Resolve customer concerns and inquiries promptly to ensure a positive customer experience.
• Demonstrate exceptional written and verbal communication skills to improve customer satisfaction.
2. CALL HANDLING:
• Efficiently manage both inbound and outbound calls, maintaining a calm demeanor in high-pressure situations.
• Provide customer assistance and information over the phone, ensuring a positive and supportive interaction.
3. SHIPPING MANAGEMENT:
• Process shipping labels for orders and oversee the timely and accurate delivery of products.
• Work closely with shipping partners to address issues and optimize the shipping process.
4. ORDER TRACKING AND LOGISTICS:
• Demonstrate keen attention to detail in tracking and updating order statuses.
• Handle logistical challenges to ensure smooth operations and improve overall efficiency.
5. DATA ENCODING AND REPORTING:
• Encode various types of client business reports focusing on accuracy and compliance with industry standards.
6. WEBSITE EDITING:
• Edit content on the brand website to ensure accuracy and alignment with the company’s messaging and branding.
7. QUALITY ASSURANCE:
• Check and verify images and videos created by designers, ensuring they meet quality standards and accurately reflect the brand’s image.

QUALIFICATIONS:
• Proven experience in customer service and operations roles.
•Excellent written and verbal communication skills.
• Ability to handle high-pressure situations with a calm and composed demeanor.
• Proficiency in managing shipping processes and logistics.
• Strong attention to detail and organizational skills.
• Experience in creating and managing advertising campaigns on platforms like Facebook.
• Familiarity with data encoding and reporting.
• Basic knowledge of website editing and content management.
• Ability to collaborate effectively with cross-functional teams.

LANGUAGE:
• English (Reading/Writing/Grammars) (Required)

BENEFITS:
• Work from home
• Performance bonus/Incentives
• Tips

SCHEDULE
• 8-hour shift
• Evening shift
• Weekends
• Central time zone (USA CST)