Operations Manager (PT to FT)
My name is Richard and I am the owner of a local house cleaning business in Cleveland, Ohio that has some big ambitions, and am looking for an incredible operations manager to be my right hand in an eventual full time capacity and help to guide our company through the growth that we are experiencing. We’ve been in business for 7 years, have incredible customer reviews, and are rapidly growing.
This position will start out as a part time position that will gradually scale up to full time with the opportunity to take on more responsibilities and continue to grow in the company. Ideally, this individual will eventually become our General Manager as we continue to grow and expand.
Why would you want to work with us?
– We’re a small company that believes in taking care of our team and our community. From the benefits that we try to provide, to the positive and inclusive culture that we have built, we are trying to build a company that is able to provide good jobs to great people.
– Starting pay $500 USD/month plus bonuses on good performance (for part time hours, increasing to full time with additional pay)
– Weekly pay!
– Friendly team – Remote work can be tough, so it’s important that we enjoy being around one another! This position requires someone with a friendly and optimistic outlook on the daily challenges we face. In short, I am looking for someone who takes their job seriously, but not themselves.
– Impact – In a small company, everything you do will matter to our success. Ideas on how we can expand the business, better service customers, or create a better working environment – let’s talk about them and implement what makes sense! You will be on the frontlines of our business, so your opinion matters greatly to me.
I want to build a long term relationship with you and provide you every opportunity to grow with the company. I believe in treating my team with respect and kindness and that you should have a life outside of work.
I’m a very transparent and positive person to work for! I don’t micro-manage, but I expect to hire a true professional who is responsible and doesn’t need constant oversight. This position will operate autonomously with the potential for growth into managerial roles as the company grows, so we need someone who is a self starter and can solve problems in real time. We truly care for our customers and cleaners which is why our company has been successful.
What kind of work will you be doing?
– Our company exclusively focuses on residential cleaning and is currently expanding into commercial cleaning. That means you’ll be working with many individuals and families to help schedule cleaning services for their homes and then coordinate our team of cleaners to ensure that our cleaning teams arrive on time to the right location.
– On a regular basis, you will be doing things like:
– Answering phone calls and emails from prospective clients
– Scheduling appointments from inbound calls
– Managing 10-20 cleaning teams (scheduling, listening to requests, cancellations)
– Customer service – handling customer complaints
– Immediately responding to and always monitoring phone, inbound questions on live chat, and the website
– Helping with Social Media posts
Is there another skill you have that you want to show us? Are you really into marketing, sales, service, etc.? Let me know. I’m open to tailoring your responsibilities to help show off your skills and do the work that you enjoy. Bonus, Bonus points if you can teach me something – I love to learn!
Requirements:
– A friendly attitude
– Coachability; we’re looking for someone who wants to learn and grow
– Fluent level English
– Access to a reliable internet connection & computer
– Comfortable talking on the phone
– Quick responsiveness
– Desire for this to become a full time role
– Self-starter and ambitious
– Ability to work independently, with minimal oversight
– Organized
– Basic arithmetic skills (adding, subtracting, division)
– Good at logical thinking/resourceful
– Cool under pressure
– High degree of empathy and deep understanding of customer service WITHOUT just reading a script
– Camera on! When we have internal meetings, we like to use our camera and say hi to our teammates.
Work Hours
US Eastern Time Zone 8:30am-5pm, Monday-Friday (Semi-Flexible).
Our business hours are 8:30am – 5pm EST M-F, 8:30 – 12pm Saturday, and Closed on Sunday currently. We are looking to expand those hours to 8am – 8pm M-Sun in the coming months. This position will start with a shift from 8am EST – 12pm EST and will grow to Full Time.
Initially this position will be part time work, but will need to still be available during the US East time zone. Work will come in sporadically as clients call in, cleaners need to be scheduled, and customer service issues come up.
To Apply
If you think that you are a good fit for our culture and want to work with us, please send an email to cardmaids (at) with the subject line “I want to be an operations manager” and a few lines about what stood out to you as you reviewed our application. To show your attention to detail, please only use exclamation points (!) for punctuation. Please also include a 30 second clip of you introducing yourself with video and audio!
After you send the email to apply, you will receive a response from me coordinating a time for us to speak via Google Chats.
Thank you very much for your interest in working with us! If you have followed the directions above, I will respond to your application within one business day.
APPLY FOR THIS JOB:
Company: AD HOLD
Name: Rich Rodman
Email: