Customer Service and Operations Specialist

**Location:** Remote (US)
**Company Overview:**
We are a dynamic e-commerce company specializing in recovery and relaxation products. Our mission is to provide top-notch customer service and streamline our operations to ensure the best possible experience for our customers. We are looking for a skilled individual to join our team as a Customer Service and Operations Specialist.
**Role Overview:**
As a Customer Service and Operations Specialist, you will be responsible for providing exceptional customer support while also assisting in optimizing our operational processes. Your role will encompass handling customer inquiries, managing orders, utilizing Shopify, maintaining our knowledge base library, and collaborating with various teams using tools like Zoho and Asana.
**Key Responsibilities:**
1. **Customer Support:**
– Respond promptly and professionally to customer inquiries via email, chat, and phone.
– Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
– Provide product information, assistance with orders, and troubleshooting support.
2. **Shopify Management:**
– Utilize Shopify platform to manage orders, process data, and handle customer accounts.
3. **Knowledge Base Management:**
– Knowledge base tools to set up and maintain a comprehensive library of resources for customers and internal teams.
– Regularly update and expand the knowledge base to ensure accuracy and relevance.
4. **Operational Optimization:**
– Work closely with the Operations team to identify opportunities for streamlining processes and improving efficiency.
– Assist in implementing new tools and technologies to enhance operational workflows.
– Utilize Zoho and Asana to track tasks, manage projects, and collaborate with team members effectively.
5. **Communication and Collaboration:**
– Collaborate with cross-functional teams including Marketing, Sales, and Logistics to ensure seamless operations and a cohesive customer experience.
– Communicate customer feedback, trends, and insights to relevant teams for continuous improvement.
Interested? Make sure to start your application with “To the moon”
**Requirements:**
– Previous experience in customer service, preferably in an e-commerce environment.
– Proficiency in Shopify platform, including order management and product administration.
– Excellent written and verbal communication skills in English, with a keen eye for detail.
– Familiarity with knowledge base tools and experience in setting up and managing a library of resources.
– Proficiency in using Zoho for CRM and Asana for project management is preferred.
– Strong organizational skills and ability to multitask in a fast-paced environment.
– Customer-centric mindset with a passion for delivering exceptional service.
Working hours:
3:00 AM PST – 7:00 PST (2:00 PM – 6:OO PM EDT)
If you are a proactive and customer-focused individual with a passion for e-commerce and operations, we’d love to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you’d be a great fit for this role.