Location: Remote – Must be able to work EST (9am to 5pm )
Job Type: Full-Time
Department: Customer Service
Reports To: Customer Service Manager
Job Summary:
Premier Vitality is a premier provider of high-quality dietary supplements, committed to enhancing the health and wellness of our customers. We pride ourselves on offering scientifically-backed products and exceptional customer service. Our team is passionate about helping individuals achieve their health goals and we continuously strive to innovate and improve our product offerings. As a member of our company, you will be part of a vibrant, forward-thinking organization dedicated to making a positive impact on people’s lives. This role requires a professional who can handle customer inquiries via email and phone, provide exceptional service, handle customer complaints as well as effectively upsell and retain customers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a knack for sales and customer retention. Additionally, candidates must have a quiet home office setup, agree to work 9am to 5pm EST, a fast internet connection and be fluent in both spoken and written English.
Key Responsibilities:
Customer Support:
Respond to customer inquiries and issues promptly via email and phone.
Provide accurate information about products and services.
Resolve customer complaints and ensure customer satisfaction.
Sales and Upselling:
Identify customer needs and recommend appropriate products or services.
Upsell additional products or services to existing customers.
Achieve sales targets and contribute to the company’s growth.
Customer Retention:
Build and maintain strong relationships with customers.
Proactively reach out to existing customers to ensure satisfaction and retention.
Implement strategies to retain customers and reduce churn
Upsell customers on the phone and via email
Administrative Tasks:
Maintain accurate records of customer interactions and transactions.
Update customer information in the database.
Prepare and send follow-up emails and documents as required.
Be comfortable filling up Excel reports to keep track of orders and shipping status
Qualifications:
Education: Bachelor’s degree is preferred.
Previous experience in customer service, sales, or a related field is required.
Experience with CRM software and excel is necessary
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficiency in Microsoft Office Suite and familiarity with email systems.
Personal Attributes:
Customer-oriented with a positive and professional attitude.
Ability to work independently and as part of a team.
Strong sales acumen and persuasive skills.
Resilient and able to handle stressful situations calmly.
Technical Requirements:
Must have a quiet home office setup free from background noise
Fast internet connection
Work 9AM – 5PM EST
Must speak and write in English fluently
Comfortable working with Time Doctor for time management purposes
Working Conditions:
Remote working as per company policy.
Standard working hours with occasional flexibility required.
Periodic training sessions to stay updated on product knowledge and customer service techniques.
What We Offer:
Competitive salary and performance-based incentives.
Comprehensive benefits package including health insurance and paid time off
Opportunities for career growth and development.
A supportive and collaborative work environment.
Application Process:
To apply, please submit your resume and a short presentation video detailing your relevant experience and why you are a great fit for this role.
APPLY FOR THIS JOB:
Company: Ten Four Operator Training
Name: Scott Goodman
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