Position: Customer Support & Admin
Department: WCJ Bookings Team
About WCJ: WCJ is a leading man and van waste collection service in London, focusing on outstanding customer service, compliance, and sustainability. We are committed to growth and providing opportunities for our team.
Role Overview: We are seeking motivated and quick-thinking individuals to join our customer bookings team. This role offers career progression for the right candidates.
Responsibilities:
Telephone support and customer job bookings
Data collection for performance reports (training provided)
Sourcing suppliers and subcontractors (training provided)
General office and admin duties
Supporting logistics and operations
Promoting a continuous improvement and positive work environment
Shift Pattern:
We offer various 8 hr shifts within UK working hours (between 8am and 5:30pm)
The right candidate will have some flexibility depending on team needs
We can often accommodate when someone needs to move their shift
Key Challenges:
Managing emergencies or last-minute changes to schedules, requiring calmness and problem-solving abilities
Essential Skills:
Excellent organizational skills and ability to prioritize and delegate
Ability to remain calm under pressure
Strong IT skills for quick and precise work
Customer care focus
Team player with effective communication skills in English
Attention to detail
What We Offer:
Above market rate pay
To be a part of a friendly and supportive team
No split shifts
Company Vision: WCJ’s goal is to continuously be the best man and van waste collection service in London, focusing on customer service, compliance, and value. This vision drives our growth and the opportunities we provide for our team.
Most Challenging Part: Handling emergencies or last-minute job changes with composure and effective problem-solving.
Essential Skills:
Clear telephone manner and excellent English speaking skills
Excellent organisational skills and ability to prioritise and delegate
Calm under pressure in a busy department
Strong IT skills for quick and precise work
Join WCJ and be part of a team that supports your strengths and builds roles around where you excel. Apply now to start your journey with us!
APPLY FOR THIS JOB:
Company: Uplevel Entrepreneur, LLC
Name: Darren Mercer
Email: