Customer Service Assistant

We are in need of a skilled Customer Service Assistant who is efficient, diligent, discerning, organized, attentive, professional and works with consistent quality.

Speech Time Fun, Inc is looking to add a trustworthy, committed person to the team ASAP. You must be a self starter, communicative, and empathetic. Your position will support customers and the CEO. You’ll need to work quickly, without over complicating things.

This is a fully remote, part-time role requiring 17 hours per week. Pay is between $6.00 to $7.00/hour depending on experience.
The role can increase to around 20 hours per week after the initial three month probationary period.
Working hours are USA EST time zone:
Monday – Friday, 6:00am – 7:30am & 6:pm – 7:30pm
Saturday and Sunday, 1 hour per day at a consistent time of your choice.
You will have off for all national and special Philippine holidays and American holidays.
We will pay the PayPal transfer fee so that you receive all of your salary.

There will be a two-month trial period on an escalating pay scale meaning you will start at $5.00 – $6.00/hour (depending on experience), and receive an additional $0.50/hour increase in pay each month for the first two months and be able to receive full pay once you successfully complete your probationary period.

Do you continue a task until it’s done well? Does it bother you if your email responses aren’t accurate and timely? Do you love to collaborate and work well with others? Are you ok with repetitive tasks?

If so please read through the entire job announcement before applying.

Hallie Sherman, the CEO of Speech Time Fun, is a passionate and seasoned Speech-Language Pathologist (SLP). She has a podcast, membership, a virtual conference and online store for SPLs. She fell head over heels in love with speech-language pathology during her college years, leading her to pursue advanced studies and ultimately serve a caseload of 65+ fifth and sixth graders in the public school system.

Recognizing the challenges many SLPs face, Hallie embarked on a mission to create low-prep, engaging therapy activities suitable for older students. This endeavor birthed “Speech Time Fun,” a platform offering invaluable resources for SLPs. Over the years, not only has she provided SLPs with effective tools to aid their practice, but she has also grown her brand to become a guiding beacon in the SLP community, continually inspiring others to rediscover their love for speech-language pathology.

Job Responsibilities (in order of importance):

1. Inbox management twice a day during each shift (And you need to respond quickly.)
• Three different inboxes
• Removing out spam
• Keeping the inbox ONLY things that Hallie needs to see.
• Responding to sales inquiries
• Customer questions

2. Monitor comments and questions inside the membership (hosted on Kajabi), respond and/or escalate to the CEO if needed

3. Respond to VideoAsk on the Sales page and in the membership
• Tags the CeO if it’s a “real question” only the CEO can answer

4. Initiates and completes the purchase order process from start to finish (super straightforward and we’ll provide training)

Requirements:
• Must have advanced proficiency in English and strong writing skills.
• Proficient in managing multiple inboxes, with a commitment to checking twice per shift.
• Ability to respond promptly to incoming messages.
• Skill in differentiating and filtering out spam emails.
• Demonstrated attention to detail in ensuring only relevant emails for Hallie’s attention remain in the inbox.
• Capable of effectively responding to sales inquiries.
• Competent in addressing and resolving customer questions and concerns.
• Familiarity with VideoAsk or willingness to learn, and adeptness in using it for both sales page and member interactions.
• Judgement to discern when to tag the CEO for specific inquiries that demand her attention.
• Comfortable in initiating and completing purchase orders; while the process is straightforward, candidates should be open to and keen on receiving training.
• Strong organizational skills to ensure smooth and accurate execution of tasks from start to finish.

Our Tech Stack:
Since you will need to work efficiently on assigned tasks all by yourself or with little assistance, ideally you will have working knowledge of a few products in our tech stack. If not, we will use screen recordings to explain what needs to be done and how to do it.

However you MUST be willing to use Google and YouTube to learn the software required for your job.

You need to be able to use our complete tech stack proficiently within your first three weeks of working with us.

• Google Drive, Google Docs, Google Sheets, Google Forms
• Gmail
• QuickBooks (Willing to learn quotes, invoices, purchase orders)
• Asana
• Slack
• Kajabi
• VideoAsk
• Calendly
• LastPass

Of the qualified applicants, we will prioritize those that have more familiarity with our tech stack. If you don’t receive a response from us, that means we chose not to pursue employment at this time.

How to Apply:
If your interest is piqued, please reply to this job post and do the following;

1. Do not send a resume
2. Respond with the number of followers on Hallie’s IG account & how long she has been a licensed speech-language pathologist
3. Include the requirement to become an SLP by the department of education in the state Hallie works in.
4. Include a screenshot of your 4-letter personality type and results from Click to view/cgi-win/Click to view (a computer date and time after this job announcement date needs to be visible in your image).
5. List which software in our tech stack you already know how to use and your proficiency with it on a scale of 1 – 10
6. Include both your favorite color and coffee in the subject line
7. Tell us whether or not you already have a day job
8. Let us know how many hours you are available to work each week, for example 15, 20, 30 etc.

Please, only apply if you are super detail oriented and you are beyond organized. You must have at least 2 years of work experience in virtual assistant space.

We are looking to bring you on board and want you to be a part of our dynamic, small but fun team. You’ll be a central and integral part of our business and we’re looking for you to grow with us!

We will consider applicants who are able to successfully fulfill the nine criteria above.
Thank you for taking the time to apply.