Come build the future of healthcare with us with your exceptional customer service and administrative support skills.
Are you looking for your next challenge? Keen to join a growing and innovative health-rec-tech startup as we prepare to dominate the healthcare recruitment technology space during an extremely exciting and rapid period of growth?
We’re looking for someone with at least 3-years of full-time equivalent, genuine experience in providing administrative and customer service support in an online environment.
Experience within a nursing recruitment agency is a bonus.
ABOUT THE ROLE:
We’re looking for someone to support our Healthcare Workforce Specialist with:
– Inbox management: handling inbound enquiries and conducting outbound follow up from nurses who are seeking work on our platform, as well as those who are already part of our community.
– Compliance Documentation: Verifying and approving nurse compliance documents according to our rigorous standards to ensure they meet the necessary criteria for work, and uploading these documents into our platform. 1
– Nurse Profile Creation: Constructing comprehensive nurse profiles on our platform by extracting data from various sources, including resumes, certificates, statements of service, immunisation records, training documents, and other compliance materials.
– Due Diligence: Conducting thorough checks on references and documents to ensure alignment with our strict standards.
– CRM Management: Expanding our contacts database within our CRM system (Ontraport) by sourcing information from different channels, such as job listings and social media, and applying relevant tags.
– Troubleshooting for our users: Gaining a deep understanding of our app and becoming proficient in navigating the management dashboard of our web-based and mobile app platform so you can help nurses find their way around our app.
– Issue Resolution: Investigating and reporting bugs and technical issues when anomalies are detected or when we receive reports from users, ensuring swift resolution and providing feedback to the customer once the issue is addressed.
Other tasks: may include conducting research and organising data, interacting with customers or clients and performing additional clerical duties like updating calendars or sorting documents. In time, you’ll learn other aspects of our tech, such as being able to add shifts and contacts to the platform so you can provide cover for other team members when they’re on time off.
OUR STACK AND TOOLS WE USE:
We use the Google Suite so you’re comfortable working in GoogleSheets, GoogleDocs, Keynote/GoogleSlides. We also use Slack and Trello, and of course, our proprietary (and very clever) tech.
Experience with Ontraport will be highly regarded, as wlll prior experience working with a nursing recruitment agency or similar.
WHAT WE OFFER:
– Salary: PHP 40K per month + 13th month. All Philippine Regional Holidays and New South Wales (Aust) public holidays are given as paid days off. There is no annual leave or sick leave pay on offer. Sick / holiday leave can be taken at any time, at a rate of 2,000 PHP per day, or part thereof.
– Work from Home: This role is for a Philippines-based candidate.
Working hours: Our usual business hours are 9:00 am to 5:30 pm (AEDT) Monday to Friday. We have daily team stand-ups at 9:00 am each day except Friday, when we have a meeting at lunchtime, and these aren’t negotiable.
WHAT YOU NEED:
– you must have a stable fixed broadband internet service – sorry, hot-spotting off a mobile device will not work in this role
your own computer / laptop
— a private space that you can work from, where you can work uninterrupted during the day.
– To find out more about how we hire, visit our careers page: /work-with-us
TO APPLY: Please send your resume and cover letter explaining how your skills and experience are a match to the role, to
APPLY FOR THIS JOB:
Company: uPaged
Name: Catriona Herron
Email: