Customer Service Assistant (ST)

Primary Responsibilities:
• Manage client trips, handling project setup, and utilizing various tools such as Slack, Calendar, Asana, Constant Contact, Travel Joy, Interact, Travefy, Lead Pages, etc.
• Regularly update client files and the Clients/Trips database (Travel Joy and Travefy).
• Take projects from the design phase to completion, including insurance, trip audits, confirming details, sending VIP emails to hotels, and more.
• Interact professionally and enthusiastically with partners and clients.
• Take responsibility for details, including building, double-checking, and managing final itineraries.
• Create detailed and aesthetically pleasing documents in Travefy.
• Convert partner proposals into Showtime Travel branding.
• Assist in pre-proposal development and proof proposals from other travel vendors.
• Utilize team tools effectively, including Travel Joy CRM, Constant Contact, Lead Pages, and Slack.
• Continuously seek ways to improve as a team for better client service.
Working Style:
• Remote position working with the CEO, Operations Manager, and Marketing Manager.
• Most work is assigned digitally, with availability for calls during regular business hours twice per week (preferably 10 AM – 3 PM EST).
• Some weekend hours may be required as you take ownership of projects.
• Regular check-in calls to discuss tasks, share feedback, and brainstorm (Monday and Friday Huddle calls).
• Potential for a 6-month contract renewal.
Training:
• Systemized training with Job Aids and Loom videos in the first week.
• Ongoing training as needed, focusing on learning the company’s style and implementing it.
Growth Opportunities:
• Promotion to full Travel Coordinator within 12 months with a rate increase.
• Assistant Travel Coordinators support the Operations Manager, while Travel Coordinators handle entire projects and client communications.
Skills for Success:
• High attention to detail, crucial for creating quality itineraries.
• Adaptability to Showtime Travel style and willingness to incorporate feedback.
• Operations mindset to streamline processes and enhance the client experience.
• Excellent English communication skills, both written and verbal.
• Strong grammar, writing, and document creation skills.
• Task-oriented with a strong work ethic.
• Integrity, honesty, and ability to maintain confidentiality.
• Obsession with customer service and commitment to getting things right.
• Team player with a positive attitude.
• Willingness to suggest new, faster, or better ways of doing things.
• Clear and concise communication with the team.
• Comfortable with Asana and tracking time spent on tasks.
Required Skills:
• Proficiency in Microsoft Word, Excel, PowerPoint, Adobe, Canva.
• Experience with Asana and other project management tools.
• Strong client interaction skills.
• Excellent written and spoken English.
What’s in it for you?
• Flexible schedule, work remotely from home or any preferred location.
• Opportunity to discover the world and gain firsthand experience in the travel industry.