Customer Service at Dental Startup

Fast paced and energetic startup environment seeking Customer Service Expert/Guru to work remote. The schedule is flexible, full-time with weekend availability, with no cap on hours. Work is performed remotely/at home. Customer contact will be email and phone calls and Video Calls (with the majority of tickets being emails). Must be a fluent English speaker and have written English form to help customers with order issues and follow-up.

Responsibilities will include:

This is a full-time (40+ hrs. per week) work-from-home position! Working hours between 8 am and 6 pm PST Monday – Saturday,

– Researching account status and troubleshoot customer requests.

– Answering support email tickets through Zendesk will be 80% of your job.

-Answering customer phone calls will be 20% of your day.

-Being A Remi Brand Ambassador and first point of contact with all customers

– Optimizing the customer experience (we want your help on how to make things smoother!)

You are someone with:

Will be an expert typist with 60+WPM in English.
You will be a fluent or native speaker, you know the lingo, the colloquialisms, and slang.
Tech Savvy and quick learner on multiple platforms.
Drive to constantly improve your skills.
Strong people skills. Our clients come from all walks of life, and you will need to be able to adjust your approach based on the client.
1 -3 years of previous experience in a customer service role.
A quiet place to work, your own computer, a dedicated phone, and a strong wired internet connection.
Benefits:

Never go into an office. This is a 100% work-from-home opportunity
Growth opportunities within the company.
Competitive salary
Does this sound interesting to you?

Please include your resume in English when applying.
Please include a cover letter that details why you would be a good fit.
If we feel you might be a good fit, the next step will be a short Zoom video interview.
This is a role with tremendous upwards potential – we have a remote team of customer service associates and are looking to expand our remote team with reliable, driven agents. This position will turn into a management/supervisor position for the right candidate!
Job Type: Full-time