Customer Service/Back Office Representative| $7 USD Per Hour

Job Title: Remote Customer Service/Back Office Representative

Job Summary:
We are seeking a dedicated and reliable individual to join our team as a Remote Customer Service/Back Office Representative. This position offers the opportunity to work from the comfort of your own home while providing exceptional support to our customers. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to effectively multitask in a fast-paced environment. As a Remote Customer Service/Back Office Representative, you will be responsible for addressing customer inquiries, resolving issues, and performing various administrative tasks to ensure the smooth operation of our business.

Responsibilities:

Provide prompt and courteous customer support via phone, email, and chat channels.
Assist customers with inquiries, product information, order status, and issue resolution.
Process orders, returns, and exchanges accurately and efficiently.
Maintain up-to-date knowledge of company products, services, and policies.
Escalate complex issues to appropriate departments for further investigation and resolution.
Perform data entry and update customer information in the company database.
Collaborate with other team members to achieve department goals and objectives.
Follow established procedures and protocols to ensure compliance with company policies and regulations.
Proactively identify opportunities for process improvement and efficiency gains.
Adhere to work schedules and meet performance metrics and targets consistently.
Requirements:

Previous experience in customer service or a related field preferred.
Excellent verbal and written communication skills. (must have)
Strong problem-solving abilities and attention to detail.
Ability to work independently with minimal supervision.
Proficiency in using computers and navigating multiple software applications simultaneously.
Reliable high-speed internet connection and a quiet workspace conducive to remote work.
Flexibility to work evenings, weekends, and holidays as needed.
Familiarity with CRM software

Competitive salary commensurate with experience.
Comprehensive training and ongoing support are provided.
A collaborative and inclusive work environment with a diverse team.

How to Apply:
To apply for this position, please submit your resume and short video recording outlining your relevant experience and why you are the ideal candidate for the role. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted. We are an equal opportunity employer and value diversity in our workforce.