Customer Service / Call Centre

Looking for 4 round the clock Customer Service / Call Centre VA’s
They will just need a headset (we can buy),
Fast internet connection (we will supplement), and a working laptop/computer to do the job.
HubSpot Experience Preferred
Need to cover all hours of the day and the weekends.
This is a remote position for a US Based Company

1st VA to work 7a-3p CST weekdays,
2nd VA to work 3p – 11p CST weekdays,
3rd VA to work 11p-7a weekdays, and
4th VA to work weekends, take calls for both days or
Option 1 – 2x VAs to work part time, where one does all day Saturday and one does all day Sunday.
Option 2 – 2x VAs to work 7-3, 3-11, 11-7p to rotate weekends and have every 3rd weekend and get paid extra for each of those weekends.

Duties:
(1) answering the phone on the first ring, booking appointments in HubSpot, and transferring calls, when necessary,
(2) placing immediate outbound phone calls to new leads or new people who have scheduled online telling them thank you and confirming some additional details and entering it into the system,
(3) manning the live chat feature of multiple websites (rare that people use it),
(4) emailing/texting folks to remind them about upcoming appointments or working cold leads [during phone downtime],
(5) sending thank you notes and notes to neighbors,
(6) working on other administrative or research tasks as assigned.

Requirements:
Experience in customer service and answering the phones
Great English – Written and Oral skills
some selling over the phone or
selling using a CRM experience is preferred,
ALWAYS talking with a smile!! – needs to be heard through the phone.
Reliable internet connection and computer,
Ability to start right away.
Monthly bonuses paid for hitting performance metrics that can be 1000-4000 rand per month additional.