ABOUT THE COMPANY
We are a fast-growing and stable E-commerce company that has been in the business for over 10 years. We offer a fun and friendly working environment with a lot of opportunities to learn and grow. Our most successful employees are enthusiastic about their job and enjoy coming to work every day. We own and operate the following websites:
BikeBerry
We empower the bicycle and motorized bicycle community with our innovative, value-based selection of products while backing it up with the best customer service and education in the industry.
GrowAce
Empowering cultivators at any level to grow like a pro through education and value-based products.
NuAqua
We help families take their health and safety into their own hands through our innovative and cost-conscious line of premium filtration products.
WHO WE ARE LOOKING FOR?
We are seeking an individual to join our team who shares our core values.
1. PURSUE GROWTH & LEARNING
We are always improving- we’re a better version of ourselves today than we were yesterday.
2. TAKE EXTREME OWNERSHIP
We don’t wait for others to act, we own problems along with the solutions.
3. “CAN DO” ATTITUDE”
We work hard and approach challenges with optimism and positivity. We’re always happy and enthusiastic to get our hands dirty.
4. ELEVATE OTHERS THROUGH POSITIVITY
Laugh. Be grateful, positive, and hospitable. Make people feel good.
5. WE TAKE PRIDE IN OUR WORK.
.We care about the overall process and experience of our customers. If our customers are not raving about our service and their experience, we have not met our goal.
THE JOB:
1. Answer incoming customer service and sales phone calls from Monday-Friday 8:30-5:00 PST.
2. Monitor email communications in all 6 different email accounts. Read emails, use macros (pre-saved responses) as necessary and answer questions with the highest level of customer service. Boost product knowledge to accurately respond to customers.
REQUIREMENTS
– Positive Attitude
– EXCELLENT written and verbal English
– Close to American Accent.
– “Can-do” personality who wants to learn and grow.
– Stable and Fast Internet Connection
– A PC in good working condition.
– Must have access to headset with microphone for phone calls.
– Must have access to a webcam for weekly video meetings on PST.
– able to work 5 days a week according to the scheduled times below:
40 hours per week with some flexibility to work hours so long as they fall within US business hours. The work schedule will be approximately as follows:
Monday- Friday : 8:30-5:00 PST (8 Hours)
SOFTWARE WE USE:
-Shopify
-ReAmaze
-Amazon Seller Central
-Ebay
-Shipstation
-Slack
-Skype
-Trello
Please indicate if you have experience with any of the above software.
APPLY FOR THIS JOB:
Company: Finex Chartered Accountants Limited
Name: Thomas Huff
Email: