Customer Service Coordinator

We are seeking a dedicated Customer Service Coordinator to join our team. The successful candidate will play a crucial role in managing and coordinating national accounts, ensuring smooth operations and customer satisfaction while utilizing various software tools and collaborating with our sales and marketing teams.

Responsibilities:

Manage and coordinate national accounts, ensuring smooth operations and customer satisfaction.
Utilize Corebridge, G Suite, Hubspot, and Orderhive to track sales, manage client information, and streamline processes.
Collaborate with sales and marketing teams to support sales strategies and initiatives.
Provide professional spoken English for internal company conversations and client communication.
Assist with other back office and operational tasks as needed.
Handle invoicing and data entry, ensuring efficient and accurate order entry.
Maintain effective customer service communication using templated responses.
Demonstrate proficiency in Google Workspaces to enhance work efficiency.
Be flexible and adaptable to various positions within the organization as required.
Requirements:

To excel in this role, you should have:

Proven experience in a sales admin or similar role.
Proficiency in Corebridge, G Suite, Hubspot, and Orderhive.
Medium to professional level spoken English is required.
Strong organizational and multitasking skills.
Ability to work in the customer’s time zone (EST) and adhere to the working hours.
Qualifications:

In addition to meeting the requirements, the ideal candidate should possess:

A Bachelor’s degree in Business, Marketing, or a related field (preferred).
Excellent communication, collaboration, and problem-solving skills.
Attention to detail and a commitment to meeting deadlines.
High proficiency in spoken English to facilitate effective client communication.
As a Customer Service Coordinator, your role encompasses various tasks, from managing accounts and coordinating sales to providing customer service and ensuring efficient order processing. You will need to adapt to different positions within the company, ensuring that the workflow remains seamless and customers receive top-notch service.

Working Hours: M-F 8:30AM to 5:00PM PST