Customer Service Coordinator/Social Media Manager REMOTE NIGHT SHIFT

Job Description for Customer Service Coordinator
Responsibilities

MUST have previous customer service experience, very friendly and approachable over the phone, good attitude 🙂

Please visitng Click to view and instagram @momopainting_gta prior to applying for position to learn about our company. We are looking for SERIOUS long term relationship with this position to grow with us!

PLEASE NOTE THIS JOB REQUIRES NORTH AMERICAN WORKING HOURS 9-6PM EASTERN STANDARD TIME, SO YOU WILL NEED TO WORK OVERNIGHT SHIFTS

PLEASE APPLY ONLY IF YOU HAVE NO ACCENT IN ENGLISH AS THIS IS CRITICAL.
EXPERIENCE WITH SOCIAL MEDIA ALGORITHMS/ MARKETING A GREAT ASSET

CORE DAILY DUTIES
Responding to project inquiries from social media, email, and phone to generate new leads and sales for various renovation projects
Providing quotes and estimates to inquiries and answering questions as needed with intention to close the job booking.
Booking projects in calendar when clients are ready to proceed
Issuing invoices and prompt client to send project deposit for booking.
Tracking bookings and payments
Following up with clients on payments and job confirmation
Providing daily progress updates of projects to existing clients
Ordering lunch for teammates through app daily
Minor company admin/bookkeeping such as updating job revenue, payments, etc in excel or CRM

SECONDARY DUTIES
Assist in helping generate new client interest throuogh Social Media marketing strategies whenever CORE duties are completed and there is free time (i.e. posting of social media, reaching out to new followers as basic examples)

Looking for *female* representative with no obvious accent and speaks fluent English.
If the candidate is a strong fit for our Company and meets or surpasses expectations there is definitely potential for bonus and extra incentives added later on when she meets set targets, to be discussed later.

Previous experience in Social Media Marketing is a great asset and preference will be given to those who can bring this asset to our company!

Position duties are not very demanding and this is not a very stressful or call-center like environment. We ask mainly for the candidate to be available and prompt when on the job and be ready and flexible to help with tasks as we are a rapidly expanding company and duties will change slightly as needed.

If you are interested, please start with the subject line “Hello Momo!” Please send us a video recording of yourself detailing your experiences with CSR, VA and Social Media Marketing (if any). We emphasize on superb customer experience for your clients and five star reviews everytime!

Tell me if you have experience with Social Media Marketing and the details if you do, as well as experiences with customer service; what you are currently doing now and what is the reason for leaving. Please also tell us what you like about our company and what sparks your interest in becoming a part of our team! Ask any questions you have of the position, this is a remote virtual position. If you do not send a reply with the above mentioned requirements we know you did not take your time to review the position and are not seriously interested!

Starting salary is fixed, with bonuses (range from $300-$1000USD extra a month) added as you become more experienced and contribute to closing of new sales independently.

You will be trained on-goingly and you can expect first 6 months to be the learning period. After 6 months we will review performance and discuss bonuses and incentives! We are a young team and we have big dreams! The sky if your limit! This position is fun and exciting for the most part as we always end up with happy returning clients 🙂 though you have to be experienced in handling difficult situations and resolving issues as well.

Good luck and we cant WAIT to find the perfect new team mate to join us!