Customer service cum Office Administrator (Remote)

Customer Service cum Office Administrator (Work remotely based in Philippines, with work experience in Australia)
Company Overview
Achieve a promising career with OSG by joining our journey to become Singapore’s leading supplier of containers and modular space solutions! Get acquainted with clients from a wide range of industries, government and MNCs! Accepted candidates can look forward to a friendly, respectful and rewarding working environment. Join our family now!
Our company is one of the leading suppliers of cabin containers in Singapore that provide portable, affordable and flexible space solutions. We strive to deliver reliable products and warm service to our customers from many different industries including Building & Construction, Manufacturing, Maritime and Services. As we expand, we will continue to bring out the best in our people and seek better working experience & environment.
We believe in building for all a:
1) Progressive working environment
2) Friendly & respectful culture
3) Rewarding & enriching experience
Our core values are being Optimal, Smart & Genuine.

Responsibilities:
1. Customer Service:
o Interact with clients via phone, email, and in-person to address inquiries, resolve issues, and provide product/service information.
o Conduct telemarketing calls to promote product with clear product knowledge and seek out new sales opportunities through cold calling, networking and facilitate the expansion of the company’s client database.
o Support sales team with processing quotation, sales order & filing
o Attend to customer enquiries & follow up
o Coordinate orders and lead time with operations
o Maintain good relationship with customer
o Be familiar with product offerings and market trends
o To attend, participate and assist out of office promotional events such as trade shows and expo.
o Handle customer complaints and escalate complex issues to the appropriate department.
o Maintain a high level of professionalism and positive attitude in all customer interactions.
o Ensure customer satisfaction by delivering prompt and courteous service.
o Any other ad-hoc duties required
2. Administrative Support:
o Perform general office duties such as answering phones, scheduling appointments, and managing correspondence.
o Manage ex-stock list and record incoming and outgoing stocks
o Support sales team in matching, reserving and updating of stock status
o Ensure stock inventory list is accurate and up-to-date at all times
o Update stock inventory on website and assist Marketing team on lead generation, EDM and
generating reviews
o Assist with the preparation of documents, presentations, and reports.
o Maintain accurate records and files both electronically and in hard copy format.
o Assist with basic accounting tasks such as invoicing, billing, and expense tracking.
3. Data Entry and Record Keeping:
o Input and update customer information in the database.
o Maintain organized and up-to-date records of customer interactions and transactions.
o Generate reports and analyze data as needed to support business operations.
4. Team Collaboration:
o Collaborate with colleagues to ensure seamless communication and coordination across departments.
o Assist with special projects and initiatives as assigned.
o Contribute to a positive and supportive team environment.

Qualifications:
• Must have work experience in Austrialia field
• Proven experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in work.
• Positive attitude and willingness to learn.
• Training will be provided in Singapore time zone, after training completed work remote timing will be follow Australia time zone.