We are looking for a motivated and highly organized individual to join our team as a Customer Service representative cum personal assistant for the brand and the founder of HYGR. This role is crucial in ensuring the founder’s time is optimized and our customers receive outstanding service. You will work closely with the founder and act as the primary point of contact for customer inquiries and concerns.
Responsibilities:
Personal Assistant Duties:
Calendar Management: Maintain and coordinate the founder’s schedule, including meetings, appointments, and personal commitments.
Travel Coordination: Make travel arrangements, including booking flights, accommodations, and managing itineraries.
Email and Communication: Manage and prioritize the founder’s email inbox, draft responses, and handle correspondence on their behalf.
Task Prioritization: Ensure that the founder’s to-do list is organized and that tasks are completed efficiently.
Document Management: Organize and maintain important documents, files, and records.
Research: Conduct research as needed, gathering information and data to support the founder’s decision-making process.
Errands: Run personal errands and assist with day-to-day personal tasks.
Customer Service Duties:
Customer Inquiries: Respond to customer inquiries, concerns, and requests via e-commerce platform, email, phone, and social media in a prompt and professional manner.
Order Management: Oversee order processing, shipment tracking, and address customer-related order issues.
Product Knowledge: Develop in-depth knowledge of HYGR products to assist customers in their product selection and inquiries.
Customer Feedback: Gather and report customer feedback to help improve our products and services.
Customer Engagement: Engage with customers on social media platforms and respond to comments and messages.
Qualifications:
Proven experience as a personal assistant or customer service representative.
Excellent organizational and time management skills.
Strong communication and interpersonal abilities.
Proficiency in email management and Microsoft Office applications.
Customer-centric mindset and a passion for providing top-notch service.
Ability to handle sensitive and confidential information with discretion.
Attention to detail and a proactive problem-solving attitude.
Flexibility and adaptability to meet changing demands.
Prior knowledge of home and lifestyle products is a plus.
Bachelor’s degree or equivalent work experience.
How to Apply:
If you are interested in this role and believe you are a great fit for our team, please send your resume and a cover letter explaining why you are the ideal candidate to . In your cover letter, please include any relevant experience and your passion for HYGR products and customer service.
Join the HYGR team and help us continue to provide exceptional products and service to our community. We look forward to welcoming a dedicated Personal Assistant cum Customer Service representative to our family!
APPLY FOR THIS JOB:
Company: FlipSquare, LLC
Name: CHEW HOI MENG
Email: