Customer Service Director

Job Description: Customer Service Director
Position Overview
The Customer Service Director is responsible for overseeing the customer service department and ensuring that customers receive outstanding support and service. This role involves managing a team of customer service representatives, developing and implementing policies and procedures, and working to improve overall customer satisfaction.
Key Responsibilities
?Team Management: Supervise and mentor customer service staff, including hiring, training, and performance evaluation.
?Customer Support: Ensure the delivery of high-quality customer service across all channels, including phone, email, live chat, and social media.
?Policy Development: Develop and implement customer service policies and procedures to enhance the customer experience.
?Issue Resolution: Address and resolve escalated customer issues and complaints promptly and effectively.
?Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to assess the efficiency and effectiveness of the customer service team.
?Continuous Improvement: Identify areas for improvement in customer service processes and implement appropriate solutions.
?Training Programs: Develop and conduct training programs to keep the customer service team updated on best practices and company policies.
?Technology Utilization: Utilize customer service software and tools to manage and track customer interactions and improve service delivery.
?Feedback Collection: Gather and analyze customer feedback to identify trends and areas for improvement.
?Collaboration: Work closely with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.
?Budget Management: Manage the customer service department budget and ensure cost-effective operations.
Required Skills and Qualifications
?Experience: At least 10 years proven experience as a customer service director or in a similar role.
?Leadership: Strong leadership and team management skills.
?Communication: Excellent verbal and written communication skills.
?Problem-Solving: Strong problem-solving and conflict resolution skills.
?Customer Focus: Deep understanding of customer service principles and practices.
?Analytical Skills: Ability to analyze performance metrics and identify areas for improvement.
?Technical Proficiency: Familiarity with customer service software, databases, and tools.
?Organizational Skills: Excellent organizational and multitasking abilities.
?Interpersonal Skills: Ability to build strong relationships with customers and team members.
?Education: Bachelor’s degree in business administration, marketing, or a related field is preferred.

Job Type:
Full-time- this is a full-time position that needs to be engaged during the entire shift. You will not have the ability to use this as a 2nd job.

Shift:
Monday- Friday CST 7am to 5pm 10 Hours Per Day- 1 Hour Break*
*Please note this is 9pm to 7am Philippines time half the year and half the year it would be 8pm to 6am.

Salary:
50,000 PHP to 100,000 PHP. Salary is done 2x a month on the 21st and the 6th day of the month.

You will have paid time off for the holidays we are closed in the U.S.

Company Introduction:

Welcome to Tri-State Tree Service, a beacon of excellence in the tree service industry for over 30 years. Based in the picturesque heart of Pensacola, FL, we’ve been nurturing roots of trust and quality in the communities we serve. As a TCIA (Tree Care Industry Association) accredited company, we’re part of an elite group; less than 1% of Tree Service Companies attain this prestigious certification, setting us apart in our commitment to industry-leading standards and practices.

Our legacy is enriched by our unwavering dedication to technological innovation. With significant investments in the latest equipment and cutting-edge techniques, we’ve positioned ourselves as pioneers, consistently delivering unparalleled services to our valued clientele. At Tri-State Tree Service, you’re not just finding a job – you’re becoming part of a tradition rooted in excellence, innovation, and community growth. Embark on a journey with us and elevate your career as we continue to reach new heights in the tree care sector.

Application Process:
To apply, please ensure you do the following:
1. Include “Customer Tree” in the email subject line.
2. Attach your most recent resume.
3. Include a link to a brief video (3 minutes or less) explaining why you are the ideal candidate for this position.

Failure to follow these instructions will result in your application not being considered. Ensure that you have a computer, noise-cancelling headset, and a reliable internet connection for this role.

Join us in delivering excellent results-business processes marketing and driving our team towards achieving remarkable success. We look forward to welcoming you aboard!