Customer Service E-commerce

Dear,

We run an eCommerce dropshipping business with a store in a german speaking country.

We are looking for long-term employee to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking for a great candidate that will represent the company with great customer service and dedication.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Gmail G-suite and later Re-amaze (Re-amaze no knowledge needed yet, will be teached)
Shopify (eCommerce platform)
Discord (communication channel)
DeepL & ChatGPT( for translation)

Responsibilities:

Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.

We will provide you with:

Standard flows for responding to the standard questions in

Applicant needs to:

Speak fluent English both written and verbally
Minimum 1 year of experience in Customer Support
Be available for team calls with zoom
Must be organized, motivated, and willing to learn and grow.
Available to join immediately

Be available for working 7 days a week, will be around 1 hour per day, for now. Opportunity to grow and make more hours.

Ideally, you’ll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don’t want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.

Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job!

I look forward to your proposal.

Thank you.

Greetings,

Nick

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