Customer Service (E-Payment) – Filipino

Account Specialist – ePayment Gateway Account
#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
+ Attractive remuneration, great perks and performance incentives
+ Comprehensive medical, insurance or social security coverage
+ Premium workspaces
+ Engaging activities and recognition programs
+ Strong learning and development plans for your career growth
+ Positive culture for you to #BeMore at work
+ Easy to locate area with direct access to public transport
+ Flexible working arrangements
+ Be coached and mentored by experts in your field
+ Join a global company with 25 years of experience and more than 270 industry awards
+ What’s your mission?
As an Account Specialist, you will be working with our e-Payment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.
You’ll help us deliver excellent service to our partner brands by performing these tasks:
+ Provision of an excellent support experience to E-payment users via phone, chat, and email
+ Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
+ Always be on the lookout for ways to improve the way we do things
+ Advocate for users and pass ideas and best practices on to the rest of the team
+ Update the internal knowledge base when you discover something new
+ Establish effective working relationships with team members and E-payment users
+ Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Who are we looking for?
+ Candidate must possess at least a bachelor’s degree in any field
+ Excellent problem-solving abilities
+ Empathetic and can communicate in a caring and friendly manner
+ Strong time management skills and motivation to exceed expectations
+ Ability to work with systems you may not have come across before
+ Enjoy working in a fast paced and changing work environment
+ Tech savvy and comfortable working with technology
+ Strong team spirit with a passion and drive to help users and to deliver the best customer experience
+ Able and willing to work on a rotational shift pattern, which will include weekends
+ Minimum 2 years’ experience in related field
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients ‘customer experience and elevating their sales.
We are guided by a talent philosophy-selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.