Customer service email rep- flexible hours

We are looking for a part-time virtual assistant (20 hours a week during normal months, but hours may increase up to 30-40 hours during holiday busy season) who is experienced in email customer service with EXCELLENT English writing skills and superb attention to detail.

BENEFITS:
– AXA health care 500,000 limit plan, fully paid by company after 6 months with the company
– 10 day Paid vacation/sick leave each year after 1 year with the company. Blackout dates include November and December
– Free gift (up to $200 usd value) on your birthday!
– Year End Performance Bonus

We value our team members and are only looking for people that strive for EXCELLENCE (not mediocrity) in everything they do. We are a close team of 8, and everyone gets along very well, helps each other out, communicates openly, operates with integrity, goes above and beyond for customer, company and each other on the team– so if you DON’T strive for excellence in all you do, pay close attention to details, meet deadlines, work productively and efficiently, recognize value of teamwork + pro-activeness, and communicate effectively, able to take constructive feedback and act upon it as a habit already– then you will not fit into our work culture and it will be very easy to tell after a few weeks, so please do not apply if you feel your personality does not fit our culture.

We monitor tracking [with screenshots] on Hubstaff and any dishonest behavior/manipulation of time tracking/lack of integrity within the workplace will equal immediate termination, no exceptions.

In addition to being a CS agent, you will also help on operations and logistics. Excellent English skills with amazing grammar is an absolute must. Operations, marketing or social media management skills a plus although not necessary. We’re looking for a superstar overachiever. There is always room to grow in this position, and bonuses for excellent work performance. Hours are flexible but we do require 20 hours of work.

REQUIRED Skillsets:
– Excellent English communication skills (especially written). At near perfect or perfect English. NO grammar mistakes is extremely important to us!
– MUST have had prior customer service experience in answering emails/chats
– MUST have stable internet connection with at least 20 mbps speed, a smartphone, and be able to communicate in real time with backup internet and generator available in case of power outages.
– Fast typer: Let us know how many WPM you type. Do not proceed further if you type less than 50 words per minute.
– Organized, Efficient, Goes Above and Beyond
– Must pay attention to detail and understand the steps, and communicate pro-actively (without needing us to follow up on progress and updates)
– Must be able to problem solve and think outside the box instead of only waiting for instruction
– Operations/logistics knowledge a plus, but not required

Job Responsibilities:
– Answer customer service emails daily via e-mail
– Processing orders and claims
– Email management
– Data entry
– Administrative tasks
– Following up with vendors, invoices, and other logistical issues.
– Each month, there will be a few days where you will need to call customers to help them update their information on file, and try to win back canceled subscribers. We estimate no more than a few hours each month so it is very limited phone contact. Company will provide the means for you to call internationally.

We are looking for serious team-members only. If your answer is yes to above responsibilities and you feel confident to be a master of most following tasks we’d love to hear from you! Strong work ethic a must, we have a very fast paced environment!

This is a ~20 hours a week position, but we are flexible with actual working times and hours. If email volume or task volume is low, then you might not meet the 20 hours a week by answering CS emails only– and then at this time it would be important to work on other tasks or help team on other tasks (i.e., organizing files/documents, admin tasks etc) to meet your 20 hours. You’re expected to request for more tasks if you notice the workload is not meeting the 20 hour requirement.

During the training phase, you’re expected to train 4-6 hours daily for the first month with our trainer, and the training schedule is fixed based on trainers availability— so training hours during the first month are not flexible. We do train in Philippine time zone, so it will be during mornings/early evenings in Philippines for training hours. The full training schedule will be sent to you before we begin training. After you pass training, you will be required to work at least 6 days a week–with Saturdays off (which will be sunday Philippines time). Please do not apply if you are unable to work 6 days a week or feel you will have difficulty adhering to a fixed training schedule. On the weekends, you’re expected to work 2 – 4 hours (depending on email volume those days/tasks at hand). On weekdays, you can work less than 6-8 hours to accommodate your weekend hours however please note the main priority is to get all tasks done by the deadline, and if overtime (paid) will be necessary, then we do expect you to still complete the tasks at hand.

**PLEASE NOTE FIRST TWO MONTHS ARE OBSERVATION PERIOD ONLY AT $200. ONCE OBSERVATION PERIOD IS PASSED AFTER 2 MONTHS, SALARY WILL INCREASE TO $250.

PROBATION PERIOD ENDS AT 6 MONTH MARK, AND YOU WILL GAIN ACCESS TO THE BENEFITS LISTED ABOVE AND YOUR PERFORMANCE WILL BE REVIEWED AGAIN WHICH MAY MEAN ANOTHER RAISE IF PERFORMANCE IS OUTSTANDING**

To apply:
Reply to this job posting with your cover letter + resume. In the Subject of the email, write “Customer Service that can type _____ WPM and ____ MBPS speed” (list how many WPM you can type and your internet speed). In the details of your message, write your favorite quote and explain WHY it’s your favorite quote. Also, please list the type of internet connection you have and how many mbps speed and attach screenshot of speed connection and WPM test results.