THE ROLE
We are looking for a full-time Customer Service Excel Expert who is a Superstar that works autonomously in partnering with clients – pre and after care service covering onboarding, training, after care support; improving and maintaining the Ultimate Sourcing Sheet (USS); and developing strategic objectives through planning and, monitoring and appraising job results.
We operate a range of services to support our customers in running eCommerce stores, selling on the Amazon marketplace. We have two core products, one a lead service that provides information on where to find a product that you can buy low, resell high, for a profit on the Amazon marketplace. The second service is a recruitment and training service for virtual assistants to work within other Amazon seller’s businesses.
Over the last year, we have nearly doubled our headcount over the previous six months, and this shows no signs of slowing down as we expand into the USA market.
All our content, services and products are educational based around training and supporting our clients in selling on the Amazon marketplaces which is separate to this.
The duties and responsibilities include, but not limited to:
KEY RESULT AREA #1 USS Mastery
Display full knowledge of the product and continuously finding opportunities to develop its features and usage
Improve functionality of the USS
Perform day to day USS support requirements
Complete the Document Control and other documentation requirements
Performance Metrics: Complete documentation, No. of completed feature enhancements
KEY RESULT AREA #2 Account Management
Build partnership and rapport with clients through various communication medium e.g chat, email, social media
Conduct client call to gather feedback on the company’s product and service
Onboard new clients and provide after-care technical support
Respond and resolve customer concerns and complaints
Performance Metrics: No. of onboarded clients, Compliance to SLA, Response time, No. of Resolved case
KEY RESULT AREA #3 Project Management
Handle end to end project interface
Create and implement plans and review projects results
Develop and improve project systems and strategies
Performance Metrics: Project timelines, Milestones
THE REQUIRED COMPETENCIES
Bachelor’s Degree in Computer Science/IT/Finance or any-related course from a reputable university
At least 2 years in a customer service support role
At least 2 years in-depth experience in Excel sheet usage
Preferably from a service-based background
TECHNICAL KNOW-HOW
Customer Support Service
Above Average Excel sheet skills
Analytical and Problem-Solving skills
Project Management
SOFT SKILLS
Communication Skills; fluent in English (essential) – spoken and written
Business Acumen
Analytical and Problem-Solving Skills
Teamwork/Interpersonal Skills
TECHNOLOGY SKILLS
Excel
MS Office Suite
Google Suite
Communication Media – Slack, WhatsApp, Facebook Messenger, Skype, Zoom,
Project Management Tools – Trello, Asana
OTHER SKILLS
Strong attention to details
Results-driven and Proactive
Willingness to perform various functions
With a high regard for Integrity, Excellence, Continuous Learning, Teamwork, and Creative Thinking/Innovation
Comfortable working in a fast-paced and digitally centric environment
THE REQUIRED TOOLS
Desktop/laptop
Computer specs:
Processor – i5 or higher
RAM – 8 GB or higher
A fast and stable internet connection (at least 15 MBPS) and with a back-up internet (eg pocket wifi)
Noise-canceling headphones
Web camera
Skype for video calls
Quiet and professional workstation
THE OFFER
Full-time career
Opportunity to learn different facets of the e-commerce operations
Career advancement opportunities
Monthly salary: Php 25,000.00 net, payable twice a month
Flexible work schedule (8 hours/day; 5 days/week Monday – Friday)
Incentive (as per eligibility)
Monthly Internet Subsidy of Php 1,000 upon hiring
Onboarding Tools (headset and camera) 3 months after hiring
Paid Trainings
Paid Holidays
Personal Days/Leave
13th-month bonus
HOW TO APPLY
Please send a link to your comprehensive resume.
Kindly apply through /work-for-us?source=Online_jobs
ABOUT US
To learn more about us, visit our site: / and our YouTube Channel: /c/FastTrackFBA/
Good luck and we are excited to hear from you!
APPLY FOR THIS JOB:
Company: CE Brands
Name: FastTrackFBA
Email: