Customer Service Executive

If you love dealing with customers and working in an administrative capacity in sustainable fashion, this is your role! This is a varied role where you’ll be working on a wide range of tasks around daily responsibilities customer service, after-sales success, IT, and developing our wholesale and retail relationships while providing incredible service to our clients. If you’re a people person who is positive, super organized, and always looking to improve the way things are done, then this could be the position for you!
Main Tasks & Responsibilities:
• Improve our Customer Service rate from 35% to 95% in 3 months.
• Reply within 1.5 hours to all Customers on various platform mainly email and social media channels.
• Daily 1 hour customer interaction to increasing engagement with 30 new customers.
• Answer phone calls to understand customers inquiries and help them with various issues.
• Proactively daily checking of our website and various platforms to ensure they are updated for in stock items.
• Manage all the billing and invoicing for the company- to accomplish all invoices to be raised or replied to within 24 hours of being discussed or emailed to us.
• Administrative tasks around website management and reporting every Monday assist in building the sales report and other analytical data.
• Being comfortable to ask our customers as to why they did not purchase either via email or phone call.
• Building relationships with our clients and customers.
• Providing amazing end-to-end customer service for customers via social media, WhatsApp, Facebook, business suite, Shopify inbox
• Processing orders
• Assisting the CEO with the management of various vendors’ invoices and communications.
• Taking and allocating payments and filing invoices
• Gathering feedback from customers to improve our service
• Assistance with trade show organization
Key Skills / Attributes:
• 1-year minimum Customer Support Executive experience
• 2 years’ minimum Microsoft Outlook experience
• Excellent time management skills
• Super-efficient with timely feedback to all stakeholders
• Excellent English with amazing verbal and written communication skills
• Enjoy talking to potential clients both over the phone and in person
• Takes pride in the work you deliver with a ‘can-do’ attitude
• Adaptability – open to change and adapt as the company grows
• Tech-savvy (Good with a smartphone and a computer)