Customer Service Executive

We are an e-commerce and retail brand based in Singapore, and we are looking for a self-motivated individual with a love for people and customer service to join our team as a virtual Customer Service and Admin Executive.

Job Responsibilities (including but not limited to):
– Proactively and promptly respond to queries empathetically in relation to our products, promotions, customer orders, deliveries and shipping information
– Providing solutions and alternatives to deal with queries and complaints where required
– Record and track all customer interactions to share relevant information with other departments and ensure that the appropriate follow-up action is taken on outstanding queries
– Work closely and coordinate with other departments to ensure that queries and issues are responded to and resolved on a timely basis
– Refining and improving existing processes and practices
– Investigate order issues and discrepancies
– Represent the brand as an ambassador to create a smooth and positive experience for all existing and potential customers
– Keeping up to date and being well-versed with our products, new launches and promotions

Applicants must fulfill the following requirements:
– Excellent communication skills in English (both written and spoken) and people skills
– Must have experience with Shopify and e-commerce
– Experience with Gorgias is a plus
– Experience with working with a Singapore company is a plus
– 1 year relevant experience in a customer service / administrative field is a bonus
– Experience in e-commerce customer service is a bonus
– Strong inclination to achieve customer satisfaction through delivering excellent and proactive service
– Excellent problem solving skills
– Good multi-tasker with the ability to coordinate across departments and organising tasks
– Strong attention to detail
– A team player with the ability to work quickly in a fast-paced environment
– Have an interest and passion for the brand and what it stands for

If you feel you are the right person for the job, please send an email including the following:
– Resume (including, amongst other things, basic contact information about yourself)
– A short 100-200 word write up of why you feel you are the right person for the job.

If you are shortlisted, you will be invited to an interview. Only shortlisted applicants will be contacted.