Join the Insight Service Solutions Team!
Insight Service Solutions Inc is an established commercial building services company with over 30 staff that is now expanding into the world of residential services. We are looking for a full time, permanent Rockstar customer service specialist / executive assistant who can help us start and run this new department.
At Insight we are a growing and passionate company, and our team members take great pride in the work we do. We work in an exciting, high performance culture and love bringing awesome people to our team! See who we are by checking us out online at
Do you want to take on this unique opportunity to work with the owner and to build this department! Can you answer “YES!” to the following questions:
Do you exceed people’s expectations on a regular basis?
Do you value integrity above all things?
Can you be professional, results driven, yet lighthearted and fun?
Do you play to win?
In this role you will be booking new Residential customer work as the requests come in and assist the owner in building and running our Residential Services Department.
Duties include but are not limited to:
– Assist the owner in building this new residential department.
– Give customers quotes and general customer service.
– Enter accurate customer information into our quoting software (Responsibid)
– Appointment Setting, Schedule customer work in our Software (Jobber)
– Take customer payments and follow up with customers on overdue invoices
– Schedule customer visits efficiently as to cut down on driving time
– Problem-solve staffing and customer scheduling issues daily
– Re-schedule with customers as necessary, providing excellent customer service
– Receive customer concerns and work with our crew to fix those concerns
– Track employee hours and bonuses and forward to our office manager
– Request 5 Star Google reviews from our customers
– Assist the owner in overseeing our marketing efforts
Basic Requirements:
– Working hours are from 8am – 4pm Central Standard Time, Monday to Friday – 40 hours per week. (You will be taking customer calls so you must be available at these times).
– A laptop / computer with a second screen set up
– Headset / headphones / webcam for when we have video meeting
– Mouse and keyboard
Job Specific Requirements:
– Able to work from 8am to 4 PM CST to answer customer calls, give quotes and schedule appointments.
– Great verbal and written communication skills.
– Experienced in professional communications and customer service.
– Friendly, reliable, organized, detail-oriented and self motivated.
– Minimum of 2 Years experience in Customer Service.
– Minimum of 2 Years experience in Appointment Setting.
– Minimum of 2 Years experience as an Administrative Assistant
– Proven ability to be organized and problem solve on the job.
– Willing and able to learn our Scheduling, Estimating and other new software as needed.
– Fit into our performance culture and strive toward growth and improvement.
– Willingness to learn about the services we offer. (Window cleaning, gutter cleaning and house washing services).
We are based in Winnipeg, Canada.
Do we have your attention?
To apply – fill out the following application form: /5EZoFojB5hUwjtkHA
Keyword phrase is “Faith”
Applications not following the above, will not be considered.
We think it’s fun to be challenged and to grow … how about you?
APPLY FOR THIS JOB:
Company: Amgis Group LLC
Name: ALEX CAMARGO
Email: