Job Title: Customer Service Executive Assistant (E-commerce)
Company Overview:
A premier luxury bedding brand committed to providing exceptional products and unparalleled customer
service. With a dedication to quality and innovation, we strive to exceed the expectations of our
customers at every touchpoint. As we continue to expand our presence in the e-commerce landscape, we
are seeking a talented Customer Service Executive Assistant to join our team and contribute to our
mission of delivering excellence.
Position Overview:
We are looking for a proactive and detail-oriented Customer Service Executive Assistant to support our e-commerce operations. The ideal candidate will have a passion for providing exceptional customer
experiences, along with the ability to manage administrative tasks and coordinate Marketplace listings
across platforms such as Amazon, Target, and our website. This role will involve interacting with
customers via email, live chat, and RingCentral to address inquiries, resolve issues, and ensure customer
satisfaction during EST business hours.
Responsibilities:
Provide top-notch customer service by promptly responding to inquiries and resolving issues via email,
live chat, and RingCentral.
Manage marketplace listings and optimize product listings on platforms such as Amazon, Target, and our
website to drive sales and enhance brand visibility.
Assist in administrative tasks including data entry, order processing, and maintaining customer records.
Coordinate with internal teams to ensure accurate and timely order fulfillment, shipping, and delivery.
Monitor customer feedback and reviews across various channels, proactively addressing any concerns or
feedback.
Collaborate with the marketing team to promote new products, promotions, and campaigns on e-commerce platforms.
Stay informed about industry trends, competitor activities, and customer preferences to make informed
recommendations for continuous improvement.
Provide administrative support to executives and managers as needed, including scheduling meetings,
preparing documents, and organizing travel arrangements.
Qualifications:
Previous experience in customer service or administrative roles, preferably in an e-commerce
environment.
Excellent communication skills with a customer-centric approach and the ability to empathize with
customers’ needs and concerns.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks
simultaneously in a fast-paced environment.
Proficiency in using e-commerce platforms such as Amazon Seller Central, Target, and website
management systems.
Familiarity with email, live chat, and phone support tools such as RingCentral or similar platforms.
Proactive problem-solving skills and the ability to work independently with minimal supervision.
Flexibility to work EST business hours, Monday through Friday from 9:00 AM to 5:00 PM.
Preferred Qualifications:
Experience in the home goods or luxury bedding industry.
Knowledge of inventory management systems and order fulfillment processes.
Understanding of SEO principles and best practices for e-commerce.
Fluency in multiple languages to support a diverse customer base.
Please send the following to Skype live:
1. Whatsapp number
2. Resume
3. 1 minute Intro Video
APPLY FOR THIS JOB:
Company: Green Ocean Property Management
Name: Uri Rosello
Email: