Customer Service Executive (URGENT HIRING)

We are a Canada based company. We provide back-office and agent appointment setting services exclusively to Real Estate Brokerages by utilizing our people, process, and technology.
Our 20+ years of exclusively working with brokerages allows you to focus on your agents whilst taking advantage of lower cost, hassle-free back office services.

Responsibilities
Below are some of the responsibilities an Customer Service Executive is assigned to assume:

– Ensure each prospective client or potential customer has a positive experience with our company
– Field incoming phone calls and successfully convert them to appointments
– Use the software and tools provided to manage various aspects of the job
– Develop and distribute reports of each day’s appointments
– Adequately explain the products and services to prospective customers when making appointments
– Demonstrate a pleasant disposition with each prospect
– Complete required call sheets at the end of each day

Job Qualifications and Skill Sets

Below are the qualifications and skills that we require:

– Minimum high school diploma, some college education preferred
– Experience working with North American companies/clients preferred
– Graphic designing is a plus but not required
– Background in tech support is a plus but not required
– Exhibit excellent communication skills (Neutral to no accent)
– Must be able to work independently
– Exceptional attention to detail
– Ability to work at least 8-10 hours each day, five days per week (Working 1 weekend day is highly preferred)
– A pleasant speaking voice when engaging with prospects and customers
– Experience and willingness to work in a team environment
– Strong organizational skills
– Stable internet connection & quiet environment for calls
– Must be reliable, responsible, and have excellent work ethics
– Willingness to be interviewed ASAP is a MUST
– WILLING TO JOIN THE IN-PERSON TRAINING THAT COULD LAST FOR A WEEK

Compensation & Benefits

– Competitive salary, commensurate with experience
– Work from the comfort of your home [Metro Manila residents preferred]
– Attendance and Performance bonus
– Possible retention bonus or yearly salary increase subject to job performance
– Referral program
– We’re always open to adding more 🙂

If you feel you are the right fit, send me a message here with the link to your resume or send it to Click to view