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Location: Virtual
Job Type: Full-time
About Us:
RNRPC Computer Repair is a dynamic and innovative company committed to delivering exceptional I.T. services and computer repair services; Making sure to provide an outstanding customer experience. We take pride in our team and are looking for a motivated Customer Service Representative to join us in providing top-notch service to our valued customers.
Responsibilities:
1. Respond promptly to customer inquiries via phone, email, and live chat
2. Handle and resolve customer complaints and concerns in a professional and courteous manner
3. Provide accurate information about products/services and assist customers with placing orders
4. Process returns, exchanges, and refunds efficiently and in accordance with company policies
5. Collaborate with other departments to ensure a seamless customer experience
6. Keep detailed records of customer interactions and transactions
7. Identify and escalate issues to the appropriate teams when necessary
8. Strive to meet and exceed customer satisfaction and performance targets
Please include in the title/subject/header your favorite color and food!!!
Qualifications:
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to empathize with customers and provide effective solutions
Previous customer service experience is a must
Proven ability to multi-task and manage time effectively
Requirements:
1. Bachelor’s or Masters
2. Must be Proficient and fluent in ENGLISH
3. Previous customer service experience in a BPO company
4. Basic knowledge on keyword planner, google trends and keyword planning and product research.
5. Handle stress and be able to perform under tough conditions.
$$$$$$$$$$$$$$$$ WE WOULD LIKE TO TRAIN ONE VA TO TAKE OVER THE DAY TO DAY OPERATIONS $$$$$$$$$$$$$$$$$$$
We are looking for executive rockstar VA’s and are willing to pay $2,000 a month to make this happen.
APPLY FOR THIS JOB:
Company: Cooley Brothers
Name: Ranjita K
Email: