Customer Service Expert for E-Commerce Company

Are you passionate about providing excellent customer service through various channels, including social media and email? Do you have experience in improving customer satisfaction rates and resolving customer issues promptly and effectively? Do you have a talent for creating engaging content and implementing successful email marketing campaigns? If so, we want to hear from you!

We are currently seeking a full-time eCommerce Customer Service Specialist. Expertise in managing social media and email marketing is a PLUS. The ideal candidate should also possess excellent communication and problem-solving skills.

Who We Are:
Litcessory is a US-based e-commerce company that’s been in operations for 9 years. We are currently selling on over 15 different Amazon marketplaces and various others as well (such as Walmart, Shopify, eBay).

Responsibilities:
-Provide top-notch customer service to our eCommerce customers via eDesk, and social media channels
-Respond promptly to customer inquiries and resolve any issues they may have
-Manage and monitor customer reviews and feedback on social media platforms
-Collaborate with other departments, such as sales and logistics, to resolve customer issues and ensure timely order fulfillment
-Continuously identify areas for improvement in the customer service process and provide feedback to management
-Update SOP when needed
-May undertake additional tasks unrelated to customer service as needed.

To confirm that you have carefully read the complete job description, please put “Orange” in the subject line. Applications that do not comply with this requirement will not be considered for review.

Requirements:
-A minimum of 2 years of experience in eCommerce customer service or a related field.
-Highly preferred: Experience with eDesk.
-Mandatory: Experience with Amazon.
-A plus: Experience with other eCommerce platforms such as Shopify, Walmart, or eBay.
-A plus: Proficiency in graphic design and email marketing.
-Exceptional written and verbal communication skills.
-Capability to create and update Standard Operating Procedures (SOPs).
-Proficiency in organizing reports.
-Intermediate proficiency in Google Sheets.
-Availability to work 30-40 hours per week if required.
-Proven experience in managing customer feedback and reviews on social media platforms.
-Aptitude to work autonomously and collaboratively within a fast-paced environment.
-Strong problem-solving and analytical abilities.