The Position
We are seeking an exceptional Customer Service/General Admin VA to become part of an established and growing company based in Australia. This is a full-time, work-from-home position.
The role requires a candidate who is highly organised, proactive, and detail-oriented, has exceptional communication and customer service skills, thrives in a fast-paced environment, and is very comfortable working independently. If you are seeking a long-term opportunity where you can be an integral part of the team, we would love to hear from YOU.
About The Doing Co
The Doing Co is a recruitment company sourcing top-tier Filipino Assistants to be placed directly into US and Australian businesses. We are NOT a traditional agency. We are more like matchmakers! For more information please review this video below: (Copy and past the link to your web browser)
/The_Doing_Co_Recruitment_firm
About the Client
The client is an Essential Spa Maintenance company based in Sydney, Australia, which offers Quality, Prompt Spa Repairs and Servicing.
The Details
Location:
Remote, work from home.
Job Type:
Full-time 40 hours per week.
Salary:
40,000 PHP
Hours (in Philippine Time): Company is based in Australia
6:00am – 2:30pm (with 30 min lunch break)
Responsibilities
CUSTOMER SERVICE
-Responding to customer enquiries, concerns, and complaints via email, chat, or phone.
-Booking Service Calls for Spa Maintenance/Repair
-Communicate with clarity and empathy, ensuring customers feel heard and valued. Provide relevant information to enhance -their overall experience.
-Specialise in managing escalated customer issues and finding solutions promptly.
General Admin
-Data entry: such as inputting information into spreadsheets, databases, or other online tools
-Research: Conduct research as needed to support projects, including gathering information, analysing data, and preparing -summaries or reports
-Document preparation: creating and formatting documents such as reports, presentations, and proposals
-Project Coordination: Create and maintain project schedules, timelines, and task lists. Monitor project progress and provide regular updates to the team
-Familiar with QuickBooks for accurate financial tracking and reporting.
-Regular Website Updates
-Creating Monthly Newsletter
-Database management.
-Proofread documents and other office materials.
-Word processing.
-Reporting and data collation.
This position is for someone that:
-Is incredibly detail-oriented, organised, and knows how to problem-solve.
-Always seeks to create better systems and take an interest in how they can make things more efficient and effective.
-Speaks up if they see a problem and are proactive in finding a solution. (You don’t just make it work, you make it better!)
-LOVES working with a small team and thrives in a fast-paced working environment.
-Knows how to manage time and work independently, but also enjoys collaboration.
-Is resourceful, meaning they know when to Google it, but also know when to ask for help.
Skills, Experience & Requirements
-At least 2 years of experience as a Virtual Assistant working online for US, Australian, or European clients.
-Customer Service experience ideally from BPO of at least 2 years
-High-Speed Internet ideally Fiber Connection with a minimum 25 Mbps download speed
-Excellent communication skills
-High Attention to detail
-Familiarity with Project Management Tools such as Asana, Trello, etc.
-Strong English written and verbal communication skills with the ability to liaise effectively with various stakeholders.
-Exceptional organisational, multitasking, and time management skills.
-Comfortable working in a fast-paced, remote work environment.
-Experience working from home, remote, and 100% online.
-Excellent time management skills
This position is NOT for you if you…
-Don’t have an established workspace and structure to work full time.
-Have another job.
-Don’t have AMAZING attention to detail
-Tend to be last minute and have a “just get it done” attitude instead of “make it great”
-Don’t consider client satisfaction and customer service a priority.
-Not looking for a long-term role
APPLY FOR THIS JOB:
Company: Tamsin Parry
Name: Tamsin Parry
Email: