We’re looking for an experienced Customer Support Agent and General VA who can manage our customer tickets and assist people with purchasing issues, refund requests, and cancellations, while also help manage our communities and help with admin tasks behind the scenes.
Customer Service is at the core of what we do and is a direct representation of the services we provide.
Our membership site, The Business Lounge, has over 40,000 customers and we attract and reach new customers every single day.
We have enough full-time work right now to keep you busy, but the position will start at 20 hrs per week, depending on how well you perform we’ll be increasing work hours to 40 hrs per week.
The next Customer Support Agent to join our team needs to be an experienced, talented, and proficient in English who can really communicate with our customers in both a professional and efficient manner.
A homework assignment is required at the time of application, so get ready to show us your best stuff.
Our team atmosphere is positive, uplifting, and fast-paced. You’ll have the opportunity to work with a high-skilled marketing team and further increase your knowledge in a work environment that is both highly productive and fun.
We currently provide online training for business owners that are seeking marketing help or are starting a business for the first time:
You can check out our website here:
You will be responsible for the following:
-Check support inboxes on a regular basis and respond in a timely manner
-Check our chat messages and DM’s for customer or prospective customer requests
-Fulfill back-end requirements such as monitoring order fulfillment, dealing with transaction and billing issues, fulfilling refund and cancellation requests
-Respond to questions about products and services with enough knowledge of both to help with the sales process
-Assist with Admin functions
-Provide weekly and monthly reports about transactions, new customers, and departing customers
-Follow-up with customers interested in products and services
-Help with scheduling the posting of social media, blog and YouTube Content
-Be flexible to help our team in other administrative functions.
PLUS be willing to learn new skills and responsibilities.
SKILLS REQUIRED:
G-Suite Capabilities
Email Management
English
Blogging
Tech Support
Quality Assurance
Research
Data Analysis
Social Media Moderation
***Add ‘’I follow instructions’’ as the title of your message to let us know you pay attention to details.***
APPLY FOR THIS JOB:
Company: WizeTalent
Name: Chris Harris
Email: