Customer Service & Inside Sales Representative (Inbound Calls Only)

Click to view, a 7-time recipient of the Inc. 5000 list of the fastest-growing private companies in America, is looking for a highly motivated and experienced customer service and sales representative to join our team.

Core Values:
– Honest, Ethical, and Positive.

Compensation:
$6.00 USD per hour

Hours:
– 7 am through 4 pm MST, Monday through Friday (with one-hour lunch break)
– 40 hours per week
– Hours are tracked using Time Doctor, a cloud-based employee time-tracking software

Qualifications:
– Must fit the Company’s culture and core values, namely being honest, ethical, and positive
– Must be responsible, professional, and a team player
– Has high standards and attention to detail
– At least 2 years of customer service experience
– At least 2 years of sales experience
– Excellent oral and written communication skills
– Ability to learn and use Google Workplace tools and CRM software
– Highly trainable with strong listening skills and an ability to follow instructions
– Openness to learning new strategies, skills, and techniques
– Perseverance and ability to receive and accept feedback
– A private, dedicated, personal workspace with a fast and reliable internet connection (at least 40 MB per second)

Duties:
– Answer inbound customer service and sales calls and chats
– Solve email tickets in the customer service software
– Fill out miscellaneous reports daily, weekly, and monthly
– Organize commercial customers and their progress in CRM software

Employment Requirements:
– An NDA is required
– A non-compete agreement is required but will be limited to primarily e-commerce water filtration businesses for a period of one year only

If you are interested, please answer the following questions in your reply.

1) Planned absences require a two-week notice. Are you okay with this policy?

2) For unplanned absences, we only allow one day per month, max. There is no exception to this rule. However, if the unexpected absence takes more than one day, we will evaluate case by case. Are you okay with this policy?

3) Do you meet all of the qualifications we require in the description? If not, please let us know which qualification you don’t quite meet and explain why you would still be a good candidate for this job.

4) Tell us about yourself in an audio or video recording. Let us know who you are and what you will bring to our company. Give us a sense of who you are. Applications without recordings will be rejected automatically.