Customer Service Lead

– Our Company –
Maid My Day is a Cleaning Company operating across Sydney, Melbourne, Brisbane and Canberra within Australia. We service the Australian Aged Care Industry by having our workers provide cleaning services for the elderly who still live in their homes. We have been operating for 16 years and we have approximately 200 cleaners working for our company.

– The Role –
We are currently looking for a passionate Customer Service Representative to manage the phones and email on our busy customer service desk. We currently have eight full time VA’s who work from their homes in the Philippines. We have an experienced full time Customer Service Overflow to support you in your role of leading our customer service desk. Your role would include the following functions;
1. Answer all incoming calls and action all Voicemail messages
2. Manage our busy customer service inbox
3. Work closely communicating with our Customer Service Overflow to ensure they assist you with calls and emails as you need help.
4. Assist Customer Service Overflow as required with our Cloud based SMS system and ensuring cleaners are attending their jobs

– Skills and Experience Required –
We are looking for a person who has 5 years experience working on an English speaking Customer Service desk. The qualities we are looking for include; Someone who is organised and knows how to manage their time, detail oriented yet can multi task. As you will be dealing with our cleaners and clients, a positive and helpful attitude is essential. Being part of a tight knit team, you will feel comfortable in taking responsibility for your own work and being held accountable for meeting your KPI’s. Lastly, as our business platforms are either cloud based software on google docs, experience with these systems is beneficial so that you can hit the ground running.

We are looking for an individual who will be with us for a long period of time and who’ll be able to help us with the next stage of our company’s journey. The hours are Monday to Friday 9am to 5pm (Australian time). If this sounds like you, please apply to Mandy Agasino at Click to view and put ‘Application for Customer Service Lead’ in the email Subject line. Experience working in a Service based company would be highly regarded.