Customer Service Lead

We are seeking a passionate Customer Service Lead who will be building the heart and soul of PRISM+ Philippines customer service team. Being a high-growth electronics company, we are looking for a candidate who can show experience in building and nurturing an amazing customer service team who can constantly provide WOW outcomes to our customers, cementing PRISM+ as the BEST customer-orientated company in the Philippines

This ambitious self-starter individual will help us drive up customer satisfaction by going far and beyond, nurturing the culture and mindset of the team. The candidate will be considered a key member of PRISM+ overseas expansion team and will report directly to our Country Director.

Responsibilities of a Customer Service Lead but are not limited to:
• Supervise day-to-day operations in the customer service department while supporting customer service officers as the point of escalation if required
– The ability to rotate between management and execution roles will be required
• Drive continuous improvement of PRISM+ Customer Service across all areas by researching the latest industry techniques and method
• Define the Customer Service strategy and deliver the best operating model to deliver the Business Strategy
• Identify opportunities for improvement of PRISM+ customer service, influence and elevate the skillset of the broader customer service team
• Work with various countries’ customer service stakeholders to learn and implement good case study
• Create effective customer service procedures, policies, and standards
• Ensure excellent internal communication with business units and the Customer Service team to help foster a customer-centric culture
• Drive the development of customer satisfaction goals and coordinate with the Customer Service team to achieve ambitious outcomes from management
• Assess service statistics and provide data analysis
• Coach and groom new customer service talents and ensure a strong culture of customer-centric mindset among customer service officers

Make sure to attach your resume and apply here: Click to view/prismplus/j/EF285E008E/apply/