*Work Australian hours *Paid fortnightly *Long term full time position *No micromanagement *Your ideas are valued *We reward those that take initiative and are proactive **Customer Service Leader required to join our growing team
About us:
Calibre Cleaning is a leading house cleaning company in Australia. We are growing and have no plans of stopping. Our mission is to become Australia’s best and biggest cleaning service through world class customer service.
We believe in a working environment where our employees have the autonomy and authority to solve problems. Where we can not only voice ideas and opinions, but see them through to execution. We believe making mistakes are fine, if it means we are taking action, learning from our mistakes, and improve as a result.
About the role
We are seeking a Customer Service Leader to lead our customer service team and execute on our mission: delivering world class customer service to our customers. You will be responsible for taking that mission and guiding your team to wow our customers at every touchpoint and every interaction that they have with us.
You will have a very strong vision of what world class customer service means and can look like. We’re not there yet, but that is where we’re going. And we need a visionary customer service leader to help us get there.
You take the best of what other companies (big and small) have figured out, and implement it into our company. When a customer interacts with us, they should be leaving the interaction thinking ‘wow that was exceptional’. Your job is to make our customer service so good, they can’t help but tell their friends and family about their experience with us.
Your high level objective: Do whatever it takes to deliver world class customer service to every single person that interacts with us.
Who is suitable for this position?
– If you read the above objective and immediately think of 10 ideas to achieve that
– You are extremely resourceful. When you face a problem, you do whatever it takes with the resources available to you to figure it out. And if you don’t have the resources, you go get them.
– You are smart and solve tough problems. You bring solutions, not problems.
– When something doesn’t work, you learn from it and try again. And again. And again. And again. Until you get the result
– You do the work. You do not avoid doing what’s required. You don’t delegate away the important stuff that needs to be done.
Responsibilities:
– Lead and empower a team of customer service representatives:
– Recruit, onboard, and train new team members.
– Provide ongoing coaching, mentoring, and performance feedback.
– Foster a collaborative and supportive team environment where everyone feels valued and heard.
– Recognise and reward individual and team achievements.
Requirements:
– Minimum 5 years of experience in a customer service leadership role.
– Proven track record of success in coaching, motivating, and developing teams.
– Excellent communication, interpersonal, and problem-solving skills.
– Strong organisational and time management skills.
– Ability to work independently and as part of a team.
– Proficient in Microsoft Office Suite and customer service software.
– Experience in the cleaning industry a plus.
Why Join Us? You can expect:
– Autonomy: As a professional, we are leaning on you to taking us to delivering world class customer service. You won’t be told how to do it. You will tell us how to do it, and then go do it.
– Valued ideas: We welcome your thoughts and ideas, and you will be a valued team member.
– Growth opportunities: As we expand, you will have the chance to grow with us through internal promotions. We’ve grown from a team of 1 to 25 in two years. And we’re still growing.
– Great hours: Work Australian business hours with 8-hour workdays. (Dayshift PH). But if there’s work to be done, you do it.
– 100% Work from Home.
– Paid fortnightly.
– Long-term full-time position
– No micromanagement. We don’t believe in micromanaging. We believe in hiring extremely smart and competent people, giving them the trust and resources to do the job, and then let them perform it
Apply using this link for prompt processing: /6913862/p/f/6jzu6-2718/BXNL01KB1657KWWJWA/application-form
We look forward to hearing from you!
APPLY FOR THIS JOB:
Company: Kohnur
Name: Trixy Macaraeg
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