Customer Service Manager

Job Title: Customer Service Manager
Company: Avenir Nutrition
Location: Remote
About Us:
Avenir Nutrition is a leading e-commerce brand specializing in high-quality supplements that promote health and well-being. Our commitment to customer satisfaction is paramount, and we are seeking a dedicated Customer Service Manager to join our team and ensure that our customers receive top-notch support.
Position Overview:
As the Customer Service Manager for Avenir Nutrition, you will play a pivotal role in delivering exceptional customer service experiences to our clients. You will oversee and manage all aspects of customer communication, including email responses, social media interactions, and direct messages. Your goal is to ensure that every customer query is addressed promptly and effectively, representing our brand with the highest level of professionalism.
Key Responsibilities:

Email Support: Respond to customer emails promptly and professionally. Address inquiries, resolve issues, and provide product information while maintaining a friendly and informative tone. Ensure that email responses adhere to our brand’s guidelines and values.
Social Media Engagement: Monitor our social media platforms, including Facebook, Instagram, and Twitter, for customer comments and direct messages. Respond to customer inquiries and comments in a timely manner, offering solutions, providing information, and maintaining a positive online presence.
Customer Feedback: Collect and analyze customer feedback and inquiries to identify trends and recurring issues. Use this feedback to provide insights to the management team for continuous improvement of our products and services.
Quality Assurance: Maintain a high standard of perfect English in all written communications, ensuring that all responses are error-free, professional, and consistent with our brand’s tone and values.
Resolution Management: Handle escalated customer concerns or complaints, finding effective solutions that prioritize customer satisfaction and brand loyalty.
Data and Reporting: Utilize customer service software and analytics tools to compile and generate regular reports, tracking key performance indicators, response times, customer satisfaction levels, and areas for improvement.
Requirements:
– Proven experience in customer service, with a track record of managing customer interactions in an e-commerce setting.
– Exceptional written and spoken English skills, with a strong ability to communicate effectively and professionally.
– Proficiency with customer service software and social media management tools.
– Highly organized, detail-oriented, and capable of multitasking.
– Ability to adapt to a fast-paced, dynamic environment.
– Passion for the health and wellness industry is a plus.
How to Apply:
If you are a customer service professional who excels in perfect English communication, values customer satisfaction, and is passionate about the health and wellness industry, we encourage you to apply for this Customer Service Manager position. Please submit your resume, a cover letter outlining your relevant experience, and any references to [email address].
Join us in making a positive impact on the lives of our customers and contributing to our brand’s growth. We look forward to having you as a key member of our team.