Customer Service Manager

NYK1 is looking to hire a Customer Service Manager based remotely in the Philippines.

Working for a rapidly expanding and successful company in the online selling market place focused on beauty and cosmetic products you will be an integral part of a small, friendly and busy team.

The role is 100% work from home.

Duties will include:
-Improving customer service experience, create engaged customers and facilitate organic growth
-Taking ownership of customers issues and following problems through to resolution
-Setting a clear mission and deploying strategies focused towards that mission

Job brief
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities
-Improve customer service experience, create engaged customers and facilitate organic growth
-Take ownership of customers issues and follow problems through to resolution
-Set a clear mission and deploy strategies focused towards that mission
-Develop service procedures, policies and standards
-Keep accurate records and document customer service actions and discussions
-Analyse statistics and compile accurate reports
-Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
-Keep ahead of industry’s developments and apply best practices to areas of improvement
-Control resources and utilise assets to achieve qualitative and quantitative targets
-Adhere to and manage the approved budget
-Maintain an orderly workflow according to priorities

Requirements and skills
-Proven working experience as a Customer Service Manager
-Experience in providing customer service support
-Excellent knowledge of management methods and techniques
-Fully fluent in English
-Working knowledge of customer service software, databases and tools
-Awareness of industry’s latest technology trends and applications
-Ability to think strategically and to lead
-Strong customer facing communication skills
-Advanced troubleshooting and multi-tasking skills
-Customer service orientation
-BS degree in Business Administration or related field

Salary: PHP 57,000- PHP 70,000 a month