Customer Service Manager

Company: New Horizons

Location: Remote

Position: Customer Service Manager (Full-Time)

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About Us:

At New Horizons, we’re not just a business; we’re a family. With a culture that’s fun, light, and deeply caring, we believe in getting the job done while supporting each other. As a rapidly expanding enterprise, we offer ample opportunities for career growth and development.

Key Responsibilities:

1. Lead and manage our remote customer service team.
2. Handle escalated customer complaints or inquiries.
3. Monitor team performance, provide feedback, and set KPIs.
4. Train new team members and oversee their induction process.
5. Understand the intricacies of our sales cycles and guide the team accordingly.
6. Work proactively to identify opportunities to improve the customer experience.
7. Report to senior management on team performance, customer feedback, and potential improvements.

Requirements:

– Exceptional command over the English language.
– Adept typing speed.
– Minimum of 1 year in a management role.
– Proven ability to lead and manage a team.
– Proactive and efficient approach to challenges.
– Strong understanding of sales cycles.
– Demonstrated ability to maintain a high level of customer satisfaction.

Nice-to-Haves:

– Proficiency in Google Suite.
– Ability to quickly grasp and adapt to new technologies.

What We Offer:

– Comprehensive paid training to set you up for success.
– Competitive compensation package with an attractive commission structure.
– Vacation pay and the peace of mind that comes with remote work.
– Immediate start, with a pathway to numerous career growth opportunities.
– A workplace where fun meets diligence, and every team member is valued.

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If you’re keen on joining a dynamic team where your growth is limited only by your ambition, send in your resume and a cover letter detailing your relevant experience.

We are an equal opportunity employer, committed to fostering an environment where every employee feels respected.