Are you ready to take your Customer Services skills to the next level? Join our sportswear brand Comma Football, where you will be an integral part of a close-knit team consisting of 10 talented professionals from around the world (Sydney, Philippines, Netherlands, Argentina and Spain!).
ABOUT US:
– At Comma Football, we pride ourselves on making the best jerseys on the planet.
– We started back in 2016 as a design studio, and in late 2022 we decided to turn our love for football into real-life products that people can wear and enjoy for life.
– Over the next 9 months, we released only two jerseys. Both were great successes and we grew a very passionate fan base.
– We only released two jerseys because we believe that **less is more**. Each one of our jerseys is meticulously crafted and designed with care and intention.
– This is our company philosophy – and so we have an extremely close-knit group of 10 running the entire business, always communicating with each other, and each playing an essential role.
– By joining us, you aren’t joining a company where you do your job and never interact with anyone. You’re joining a team.
ROLE:
Overview:
– We are looking for a passionate, motivated and quick-thinking customer service manager to lead our customer service team and deliver the best possible experience for our customers.
– This role is a fully remote role.
Personal Traits:
– Communication: Communication is key in this role. You will be in direct communication with the founder, and be required to lead and support our small customer service team.
– Responsibility: Having a sense of responsibility over each customer’s experience is also essential.
– Reliability: You will be tasked with running systems on which the whole customer service team relies on. Therefore, it is key to be someone who we can rely on to stay organised.
Where Do You Fit?
– More often than not the only time a customer gets to interact with Comma Football is through our customer service.
– Thus it is essential that the customer receives fast and compassionate responses to their concerns, so that their experience is exceptional.
– Currently, our customer service processes are functional, but leave a lot to be desired. There is a clear need for someone to come in and take charge of these processes.
RESPONSIBILITIES:
– Daily communication with customer service agents
– Answering, assigning and escalating support tickets using Zendesk
– Changing orders, responding to chargebacks, responding to reviews on Shopify
– Shipping and editing orders from our 3PL platform
– Managing and tracking shipment progress for all orders on our tracking platform
– Managing and cleaning Google Sheets
RESULTS:
– All support tickets are resolved within 5 days of receiving
– Daily tasks are successfully and reliably completed with minimal preventable errors
– Always available to support customer service agents during work hours
– Communicating with the founder about concerns and passing this knowledge back to the agents
REQUIREMENTS:
– Minimum 1 year of customer service experience
– Strong understanding of spoken and written English
– Excellent communication skills
– Proficient in excel and data entry
– Good internet connection and reliable computer with the ability to video conference via Zoom
– Flexibility to work within the appropriate time zones
– Happy to take on ad-hoc tasks as required
JOB DETAILS:
– Location: Work from Home
– Hours: 4 hours per day, Monday – Friday (but will increase to 8 hours in 3 months time)
– Pay Rate: $8 USD per hour
WHAT NOW?
– If you are ready to join a vibrant and exciting team of football fanatics, we encourage you to apply!
– To express your interest, please create and send a video of yourself explaining your past experience, strengths, weaknesses, desire for the job, other commitments (family, work, hobbies etc) and anything else you want to tell us about yourself! We’d love for this to be unscripted and authentic!
– Then, complete the work test found at this link (/document/d/1mzwxx3_k157bQyyXHCACl4kf46569tiqmacfOcMMlk8/edit?usp=sharing) and email it to us.
– Those successful during the initial phase of recruitment will then participate in an interview.
– See you inside!
APPLY FOR THIS JOB:
Company: HYPR Service
Name: Winston Huang
Email: