To Apply
Please read the job description above and submit your resume and application through this link:
/5idg83MGTN54YS4Y6
Customer Service Manager – Sunbelt Products
Who We Are
Sunbelt Products is a small but successful and growing eCommerce company based in Odessa, FL that has been in business for more than 11 years. In 2011 we started in a modest 600 square foot warehouse and over the years have progressively grown into a 25,000 square foot operation.
We sell our own branded products (Pink Power, Liquid Stands, Sleepavo) that are manufactured to our specifications and listed on various channels such as Amazon, eBay, Walmart, Reverb, Shopify, and other sites. We fulfill orders in our warehouse and we prepare for and ship products to Amazon and Walmart warehouses for them to fulfill. In addition, we operate a 3PL business in which we offer the same services to other eCommerce companies.
Why Join Us
Ready for a change? You will be joining a small but highly dynamic, dedicated, and motivated team. We value continuous improvement and are readily open to new ideas and suggestions. Each individual can and does make a difference!
About the Position
As our CS Manager, you are expected to communicate customer service objectives to Customer Service associates and other department managers, compile data and reports to make assessments of the department’s progress, set customer service goals for team members and help them reach those goals, interact with customers, and respond to customer queries and complaints in a timely manner. This role is fully remote with a schedule of 7:00 PM – 4:00 AM PH time and weekends off.
What You Will Do:
Hire, train, coach, and manage the customer service team.
Ensure the achievement and maintenance of agreed customer service levels, internal and external KPI’s, and standards.
Strategize, plan, implement, and improve customer service, policies, processes, and procedures for increased level of service, productivity, and profitability.
Plan, prioritize and delegate work tasks to ensure proper prioritization and completion of work for the department.
Perform hands-on customer service and handle any complex and escalated customer service issues.
Perform data analysis to identify issues, create reports, and problem solve.
Required Qualifications
Excellent command of the English language both written and verbal – accent neutral.
Minimum of 2 years experience as a team lead or customer service manager for an e-commerce company with strong leadership skills.
Ability to manage multiple activities at the same time and prioritize effectively.
Possess excellent people skills that allow you to proactively help customers and mentor your team.
Proficient in Google Docs and Sheets or Excel / Word.
Type minimum of 40 words per minute.
Desired Qualifications
1 + years of Amazon seller customer service experience.
Experience with various channels including Amazon, Walmart, eBay, Shopify, and others, is a PLUS.
Social Media experience – posts/scheduling/communications.
Pay & Benefits
Competitive Salary
13th month pay
HMO
Paid National Holidays
Service Incentive Leave
Birthday Leave with Pay
Paternity Leave
Profit Sharing
To Apply
Please read the job description above and submit your resume and application through this link:
/5idg83MGTN54YS4Y6
APPLY FOR THIS JOB:
Company: Accounting Solutionz
Name: Diane Salbreiter
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