Join our team at a fast-growing e-commerce company focused on baby and parenting products. We’re looking for a friendly Customer Support Specialist who can help our customers in different languages.
Responsibilities:
-Answer customer questions clearly and quickly.
-Minimize refunds and disputes
-Keep track of messages from customers and reply to them every few days.
-Update our return / customer complaint spreadsheet
-Update us on important emails / non customer support related emails, We will handle these
-Learn about our products to help customers better.
-monitor and delete negative facebook comments.
Requirements:
You must be able to write and speak English fluently.
You should be comfortable using tools to communicate in other languages.
You need to be available Monday to Friday each day to respond to emails.
For your application, please write your own replies. We can tell if responses are generated by AI like ChatGPT. Using AI tools for your application will negatively impact your chances because we need to see your actual communication skills. Once hired, using tools like ChatGPT to assist with customer interactions is acceptable.
How to Apply:
There’s a test where you’ll answer six customer questions from a Google Doc. Copy the document and complete the assignment (Copying the document is very important) write your answers and send the completed assignment to:
This will show us how well you can talk to customers without sounding like a robot.
Link to the document: /document/d/1G0wwjby3wGbQwzXAidQXBU-KNLv-rEyPinH6Q6cOg98/edit?usp=sharing
What We Offer:
This job starts as part-time (just 1 hour till 1.5 hours per day) but could become full-time as our company grows.
We appreciate hard work and offer chances to move up in the company.
If you think this job is for you, please send us your resume and a short letter explaining why you’d be great for this role. We look forward to seeing your personal touch in your application and can’t wait to have you join our team and grow with us!
Apply today and start a rewarding job in customer support!
APPLY FOR THIS JOB:
Company: Ascend Group
Name: Yannick van der Does
Email: